Senior Director of Product, Delivery Hero
Global Customer Strategy
Office located in 10117, Berlin
Local delivery platform
Job no longer available
Local delivery platform
1001+ employees
Job no longer available
Office located in 10117, Berlin
1001+ employees
Company mission
On a mission to deliver anything, straight to customers’ doors.
Role
Who you are
- 12+ year of work experience with:
- At least 8+ year in Product Management within large consumer facing organizations
- At least 4+ years leading a Tech team
- Experience as a Strategy Consultant in a Product or Business field
- Proven experience leading complex company-wide initiatives and ability to set and hold teams and individuals to timelines and deliverables without explicit authority
- Successful experience managing and influencing C-level stakeholders
- Demonstrated rational and data-driven approach to solving problems
- Familiarity with product management principles, and strong understanding of how to develop a good product culture, process and structure
- Excellent English written and verbal communication skills
What the job involves
- We are looking for a Senior Director of Product, Global Customer Strategy (all genders) to join to join us at our incredible Hero HQ in the heart of Berlin
- In this role, you will lead a team of talented Product Management and Design experts responsible for shaping the future of our User experience across our worldwide portfolio of Customer Platform’s (FoodPanda, PedidosYa, Woowa, Yemeksepeti, Foodora, Talabat, HungerStation, eFood and Glovo)
- You will work closely with each of the Platform Product leadership team to define what a great Customer experience looks like and ensure that Tech teams at Delivery hero are heading toward that goal
- You will also be responsible for leading end to end strategic initiatives that will redefine our User Experience on a variety of topics (such as Customer Loyalty, Content Quality, Category expansion, etc.) and directly impact our company’s growth!
- Lead large cross-functional Customer product initiatives aligned with our Company big bets and strategy
- Define clear Product strategies and get alignment with all stakeholders
- Drive implementation across the entire portfolio of brands we own
- Identify any blockers and find ways to address them rapidly and effectively
- Monitor the results and report back to company C-level
- Drive User experience excellence across all platforms
- Define and implement global UX quality measurement mechanisms leveraging both our internal data, industry benchmarks and customer feedback
- Work closely with Platform’s CPO to shape the Customer Product roadmaps and drive impact
- Identify UX best practice and disseminate them to all platforms
- Take ownership of the company Customer Product OKR process and ensure their achievement
- Grow a team of strong Product experts that can support the Brand’s product team with valuable Product & UX insights
- Be involved in increasing the product maturity of the company, for example upskilling and recruitment of product leadership roles
Our take
Until relatively recently, delivery services were out of the question for many local restaurants and businesses due to high costs and logistical complexity. Delivery Hero solves this problem by enabling fast and flexible delivery for restaurants, takeaways, and grocery stores.
Since its founding in 2008, Delivery Hero has grown into one of the world's biggest online delivery platforms, alongside rivals Uber Eats, Deliveroo and Just Eat. Delivery Hero operates in over 70 countries, and owns a number of other big-name brands, such as Asian delivery giant Foodpanda.
Delivery Hero owes much of its success to its impressive adaptability, having branched out into new markets such as quick commerce. As with many of its peers, the company has had to grapple with the effects of the 2023 economic situation, cutting jobs in Taiwan, Berlin and Turkey at the end of that year. However, it has remained steadfast in its goal to increase efficiency throughout the organization and move ahead with "ambitious plans" for the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
May 2017
$431.5m
GROWTH EQUITY VC
Jun 2015
$110m
LATE VC
Total funding: $1.8bn
Company benefits
- Significantly subsidized rates with either Gympass or Urban Sports Club
- Weekly Online & Onsite Yoga sessions
- Free Headspace membership to help reduce stress levels
- Subsidized bicycle membership rates
- Comprehensive and targeted Medical Checkups in the office
- Employee Assistance Program (EAP) - Professional 24/7 guidance for any matters they may need support with
- Employee Share Purchase Plan (‘ESPP’)
- Corporate Pension Plan
- Life & Accident Insurance
- Special conditions and rates with Deutsche Bank
- Hero Piggy Bank - Save for your sabbatical
- Corporate Discounts on your favorite stores, e.g. car hire, clothing, furniture, etc..
- Subsidized membership rates (discount) for BVG tickets
- Digital meal vouchers to be used in restaurants and grocery stores
- Subsidized food in the office via Smunch
- Food vouchers to use on orders with Foodpanda
- Parental Support
- Personal education budget of 1,000 EUR per year
- Language Support - We provide multiple flexible language learning offers to our employees
Company HQ
Mitte, Berlin, BE
Leadership
Niklas Östberg
(CEO)Previously worked as a Project Manager for Oliver Wyman, and co-founded OnlinePizza.se.
Markus Fuhrmann
(Co-Founder)CEO of GROPYUS. Also co-founded One Ukraine, Cavalry Ventures, Web2Asia, Mjam, and BAYES Holding.
Lukasz Gadowski
(Chairman)Founder and CEO of Team Global, and Partner at MILES Mobility and ZAPATA. Previously founded VM, and co-founded Circ.
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