Business Operations Manager, Ramp

• The ideal candidate for this role is an independent, strategic operator who is excited by rolling up their sleeves
• Strong attention to detail
• Exceptional written and verbal communication skills, with the ability to present complex findings clearly
• Experience managing complex projects across stakeholders with different incentives
• Strong systems thinking and understanding of bottlenecks
• Ability to go from operating at the organization-wide level to diving deep and getting close to the ground
• An understanding of the importance of building strong cross-functional working relationships and ability to do so
• An ambitious self-starter who’s scrappy, eager to learn, and excited about working in a fast-paced environment with fresh challenges and changing priorities
• Self-motivated and able to work independently, with a strong sense of ownership and accountability
• Ability to collaborate effectively with cross-functional teams and adapt quickly to changing business needs
• We expect most candidates to have 3-5 years of working experience but care more about the quality of your work and ideas

Desirable

• Ramp is in a critical phase of growth - your core responsibility is to help build and set the operating system for our Marketing organization, and ensure that all our efforts are coordinated to have the greatest possible impact
• Our Marketing organization comprises of Product Marketing, Growth Marketing, and Brand Marketing
• While they all share the goal of helping Ramp grow, they have different areas of expertise and focus
• Your goal is to help all of them work as effectively and efficiently as possible with each other and the rest of the GTM organization so that every dollar and hour of investment can generate the highest return
• As a company we aim to move quickly
• If we increase our clock speed, we’re able to move, ship, and learn faster
• This role is an opportunity to spearhead this approach in one of our most complex and important organizations, in order to move one of our most important metrics - our growth
• You will enable and support the Marketing organization to make them as successful as possible
• Any initiative that achieves that goal is in scope of the role
• You'll facilitate strategic planning and coordination of Marketing efforts to ensure projects meet established goals and KPIs
• Create systems (both automated and manual) and playbooks to make our teams more efficient
• Oversee the planning and execution of key marketing initiatives, ensuring timely delivery, clear performance metrics, and cross-team collaboration
• Monitor and evaluate Marketing performance against targets, highlighting areas of concern, and proactively identify strategies to address performance gaps
• Evaluate, implement, and drive adoption of tooling in partnership with our Business System and Growth Platform teams to enable more teams to automate and self-serve across the Marketing Organization
• Collaborate with our Data, Business Systems, and Strategic Finance teams to track campaign performance and attribution to identify winners and drive any efforts necessary to double down on those strategies
• Foster a culture of experimentation, automation, collaboration, and continuous improvement