Developer Program Manager, Roblox
Compliance
$142-178.8k
+ Equity
More information about location
3+ days a week in office (San Mateo, CA)
Online gaming and entertainment platform
Be an early applicant
Online gaming and entertainment platform
1001+ employees
Be an early applicant
$142-178.8k
+ Equity
More information about location
3+ days a week in office (San Mateo, CA)
1001+ employees
Company mission
To connect a billion people with optimism and civility.
Role
Who you are
- 3–5+ Years of Experience: Proven track record in community support, program management, or creator relations (Trust & Safety or Compliance experience is a major plus)
- Masterful Communication: Ability to translate complex, sensitive policy decisions into clear, empathetic language for both external VIP partners and high-level internal executives
- Technical Savvy: High proficiency with Google Suite and experience with CRM/Ticketing tools (Salesforce, Zendesk). Ideally, you are "AI-savvy" and eager to leverage new tech to automate and scale manual processes
- Crisis Management Skills: A proven ability to function under significant pressure and navigate high-stakes "fire drills" without losing focus
- Documentation Excellence: Strong technical writing skills with the ability to document complex cases with precision for legal and audit purposes
- Gaming Industry Fluency: Maintains a comprehensive, first-hand understanding of the gaming landscape and an active interest in diverse gaming genres including RPGs, shooters, and strategy mechanics. You possess the proficiency to engage credibly with top developers in all areas of the game production lifecycle and any necessary support
- A Diplomatic Problem-Solver: You excel at finding the "middle ground" where policy meets partner success, exploring multiple paths to reach a solution that satisfies all parties
- A Systems-Thinker: You are naturally curious about how things work and are driven to improve the "entire process" rather than just handling individual tasks
- Resilient and Ready: You remain calm in the eye of the storm and are prepared to support our creators whenever high-priority issues arise
- A Team Collaborator: You understand that success in this role requires building deep trust with internal partners across Legal, Safety, and Engineering
What the job involves
- As a Developer Program Manager within our Strategic Accounts Compliance team, you will be the primary shield and bridge for our most influential creators
- You will ensure that strategic accounts and content remain compliant and thriving on our platform, balancing rigorous safety standards with support experience that minimizes disruption for our most critical partners
- Manage High-Stakes Escalations: Act as the primary point of contact for compliance-related outreach with top creators and strategic accounts, providing clear, actionable guidance to keep their content live and compliant
- Serve as a Strategic Liaison: Bridge the gap between external creators and internal cross-functional teams (Legal, Trust & Safety, Policy, and Operations) to facilitate smooth communication and resolve complex content issues
- Minimize Platform Interruption: Work proactively with internal enforcement teams to prevent unnecessary content takedowns, ensuring strategic assets remain available while corrective actions are addressed
- Support Internal Stakeholders: Respond to internal requests from teams needing to coordinate with strategic accounts for content updates, feedback, or high-level information gathering
- Drive Process Improvement: Don’t just "solve the ticket"—identify recurring friction points and partner with technical teams to improve our internal systems and compliance workflows
- Novel Games Initiative support: Serve as an operational liaison for developers who are expanding the platform’s technical and aesthetic boundaries, facilitating the growth and successful execution of the Novel Games Initiative through proactive platform guidance
Our take
Online gaming may be a well-established space, but Roblox has distinguished itself as a leader by empowering its community to build, share, and profit from their own creations, turning game development into an accessible, rewarding ecosystem for millions of users.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
While the platform does face scrutiny over users safety (particularly given its young audience) the company's efforts to strengthen parental controls and open dialogue through initiatives like its new Parents Council signal a growing commitment to addressing these challenges. At the same time, its financial performance and creator-focused investments underscore a business in very strong health. With record payouts to developers, an expanding older player base, and a platform that increasingly rewards creative talent, Roblox's trajectory remains one of innovation and impressive growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Baszucki
(Founder & CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
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