Quality Assurance Associate, Imprint
Hourly salary range: $27 and competitive equity package
Branded payments and rewards products
Job no longer available
Branded payments and rewards products
201-500 employees
Job no longer available
Hourly salary range: $27 and competitive equity package
201-500 employees
Company mission
To make payments better for modern brands and their customers.
Role
Who you are
- 1-3 yrs experience in Quality Assurance, Customer Service, Training or related field
- Keen attention to detail and committing to accuracy
- Excellent verbal and written communication and interpersonal skills
- Highly analytical and strong problem solving skills to identify root causes and offer solutions to resolve customer needs
- Works well independently and as part of a team
- Heavy focus on the customer with a commitment to delivering high quality service
- Knowledge of financial compliance and credit card processes
- Ability to provide constructive feedback and coaching effectively
- Aptitude in multitasking and prioritizing in a fast-paced environment
- Time management and organizational skills
- Fast learner with ability to adapt to new QA processes and tools quickly and willingly
What the job involves
- Are you passionate about ensuring high quality customer interactions, maintaining compliance and enhancing customer service performance?
- Do you excel in monitoring, evaluating and providing feedback to improve customer experiences in a call center environment?
- We are seeking a detail oriented Quality Assurance Associate to join our team. The ideal candidate will focus on ensuring customer satisfaction and compliance control by monitoring and evaluating the quality of customer interactions in our call center
- Your role ensures that Customer Solutions Specialists (CSS) adhere to company standards, policies and procedures. You will play a key role in enhancing the overall customer experience by identifying trends in quality data and providing feedback for improvement strategies
- Monitor and evaluate recorded and live customer calls to ensure adherence to quality standards
- Providing detailed feedback for coaching sessions to enhance CSS skills and performance
- Collaborate with Team Leaders and Managers to address performance issues and develop improvement plans
- Maintain accurate records of call evaluations, feedback and coaching sessions
- Ensure compliance with company policies, industry regulations and quality standards
- Create, analyze and interpret QA reports to identify trends, issues and opportunities for improvement and training needs
- Contribute to the development of training materials and programs on quality assurance processes and customer satisfaction best practices for CSS performance
- Participate in the development and enhancement of QA processes, tools and methodologies
- Monitor customer feedback and satisfaction scores to identify areas of improvement
- Implement initiatives with the Customer Solutions team to enhance the customer experience
Our take
These days, all sorts of cards abound, from virtual cards to co-branded credit cards. Imprint aims to stand out in the increasingly crowded space by partnering with businesses to provide branded rewards cards for customers.
While there has been an increase in the number of companies offering branded financial products to reduce costs, Imprint sees its card programs as offering a new platform for deepening customer relationships: less of the nastiness of credit and a much greater focus on rewards.
The startup is focusing on refining its embedded finance solution to fulfil its vision of an Apple-pay like experience for merchants and consumers.
Imprint will hope that its lightweight service, fit for smaller customers like hotel chains, will allow it to compete with the major venture-backed players in the space like Cardless, Apto and Alviere. And its $75M in venture capital raised in 2023 is going some way towards achieving these aims.
Freddie
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2025
$150m
SERIES D
Oct 2024
$75m
SERIES C
Total funding: $353m
Company HQ
Little Italy, New York, NY
Leadership
Daragh Murphy
(Founder & CEO)Previously VP of Operations & Strategy at WeWork. They were a Junior Partner at McKinsey until 2018. Originally trained as a lawyer at Duke University, before working as a Corporate Lawyer at WilmerHale.
Mariana Pali Coontz
(COO & CFO)Prior to joining Imprint in 2023, Mariana was the Chief Financial and Operating Officer at DigniFi. She also spent 8 years at Synchrony in roles including Head of Capital Strategy & Stress Testing and SVP, Head of FP&A and nearly 11 years at JPMorgan Chase & Co in roles including Treasury Associate and Executive Director.
Will Larson
(CTO)Prior to joining Imprint in 2025, Will was the CTO at Carta and Calm. He was also the Head of Foundation Engineering at Stripe and a Senior Engineering Manager, Infrastructure at Uber.
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