Senior Creator Success Manager, Later
$75-95k
Offers stock options and bonus
Social media marketing scheduling platform
Posted today
Social media marketing scheduling platform
1001+ employees
Posted today
$75-95k
Offers stock options and bonus
1001+ employees
Company mission
To build the world’s first Social Revenue Platform.
Role
Who you are
- Strong knowledge and understanding of the affiliate marketing space is required
- Top creator management and agency relations highly preferred
- Bachelor’s Degree
- Minimum 3-5 years of experience in an account or management role
- A background and understanding in influencer or affiliate marketing
- Strong knowledge in G-Suite, HubSpot experience preferred
- Previous creator success account manager related experience required
- Sales and Service mindset and excellent customer service
- A positive attitude and growth mindset
- Good communication skills, problem solving, and teamwork mindset
- Data-driven and analytical approach to review data and pull-out valuable insights
- Effective communicator both internally and externally while working in person or remotely
- Ability to perform the job safely and with respect for others, for property and for individual safety
- You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes
- Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results
- Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics
- Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support
- You share insights to help the team stay ahead and make informed decisions
- You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you
- You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration
What the job involves
- The Sr Creator Success Manager is responsible for maintaining, growing and retaining relationships with Mavely’s top Influencers, with a focus on MVP and agency creators in the social commerce space
- You will manage a book of creators, offering best-in-class client experience
- By working directly on the Creator Success Team you will stay up to date with industry trends that result in potential opportunities for your influencers to monetize
- Your goal is to increase the revenue of your book of creators through strengthening relationships, identifying growth opportunities, encouraging new product adoption, enhancing brand diversification, strategizing with creators directly to achieve individual and departmental GMV and retention specific KPI goals
- An important part of your role is to act as the influencer’s voice internally; working cross-functionally with departments like Product Development, Campaigns, and Marketing to provide real-time feedback to improve our Influencers user experience
- Our Influencers are in a variety of stages in their influencer journey, you must have the adaptability to coach to all levels
- You will be consultative in your approach, acting as a coach to offer suggestions and recommendations to improve Influencer performance and optimize their earnings on the Mavely platform through quarterly business reviews, communicating upcoming brand campaigns, and data-driven strategy sessions
- With a sales and service mindset, you will grow and retain Mavely’s top tier creators
- Manage, grow, and retain Tier 1 (top 25%) Managed Creators including creators part of the MVP Program
- Strengthen and maintain relationships with existing Mavely influencers to grow and retain their business
- Proactively schedule calls with your managed creators providing tailored data and insights to influencers
- Identify growth opportunities within your book of creators to increase sales and drive revenue to hit individual, team and company KPI specific GMV and retention goals
- Communicate influencer feedback to the appropriate internal Mavely teams for to better our Influencers experience
- Monitor creator account health and work in collaboration on retention strategies
- Troubleshoot and problem solving when applicable and respond to both internal and external communication in a timely manner
- Share best practices (not limited to) social media coaching, driving affiliate sales, campaign strategy to encourage influencers growth
- Staying on top of trends, identify areas for Influencer education and work in partnership to develop appropriate materials
- Pull, interpret, analyze and relay creator sales data internally and externally to key stakeholders with the purpose of achieving tracked monthly, quarterly and annual KPI goals
- Proactively identify creator churn risk and strategize to retain and grow creators
- Advocate for Mavely and act as our voice in the greater creator economy
- Embody our Mavely values of childlike curiosity, accountability, fearless honesty, collaboration and being visionary
- Occasionally attend creator and/or industry events
- Any other duties assigned by management
Our take
Platforms like Instagram, Pinterest, and TikTok have become indispensable for businesses of all sizes, shaping their marketing strategies and driving success. Later specializes in assisting customers in navigating these channels. Offering a visually oriented suite of tools, the marketing platform enables marketing managers to schedule, analyze, and track sales from their content effectively.
Focusing on small businesses, Later is doubling down on its strategy, aiming to provide additional products tailored for marketers at these enterprises while expanding its geographic reach. This expansion of product capabilities not only caters to the evolving needs of small businesses but also helps Later mitigate platform risk from social media companies mimicking its services. Partnerships with platforms like TikTok and Instagram, featuring post scheduling, analytics, and conversation tools, showcase Later's commitment to innovation and staying ahead in the competitive landscape.
In a significant development, Later recently merged with Mavrck to become one single brand under the name Later. The unified entity brings together its flagship products to drive traffic and revenue from platforms like Instagram and TikTok. This move aims to enhance user experience, drive engagement, and allow brands and creatives to achieve their social marketing and revenue goals effectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2015
$1.2m
SEED
Dec 2014
$1.3m
SEED
Total funding: $3.8m
Company benefits
- Flexible Paid Time Off
- Hybrid Work Environment
- Competitive Healthcare Benefits
- Stock Options
- Learning & Development Opportunities
Company HQ
Chinatown, Vancouver, BC
Leadership
Roger Patterson
(Co-Founder)Serial entrepreneur and Software Engineer, Roger has also co-founded Launch Academy, a non-profit grass-roots startup incubator, gaming company, Flock & Swarm Mobility and automated business intelligence company, Datacomb Data Services.
Ian Mackinn
(Co-Founder & CTO)Ian has had a hand in building enterprise-scale software products over a successful career at Google, SAP and Pulse Energy. Ian co-founded Placeling and was the Technical Lead at the mapping startup, Mapdash.
Cindy Chen
(Co-Founder)A design expert, Cindy has worked as Product Designer at Thinkific and as a Design Lead at Momentus Software.
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