Senior Manager of Corporate Operations, Outreach
$135-165k
AI revenue workflow platform
Be an early applicant
AI revenue workflow platform
1001+ employees
Be an early applicant
$135-165k
1001+ employees
Company mission
To change the way companies engage with their customers throughout their lifecycle.
Role
Who you are
- Bachelor's degree in computer science or equivalent with 8+ years of relevant experience in IT Engineering, with at least 3 years in a formal leadership/management role
- Proven experience in a 100% cloud-native environment with zero on-prem footprint
- Expert-level experience managing Okta as an IdP (SAML, SCIM, OIDC, and Workflows) and knowledge of administering Google Workspace and Microsoft O365
- Deep knowledge of MDM systems (e.g. , Jamf and Intune) and modern networking/physical security stacks (e.g. , Meraki, Verkada)
- Solid understanding of automation and scripting (e.g. , Python, Bash, APIs) to evaluate engineering designs
- Exceptional ability to document and author high-level technical strategies and departmental SOPs
- Strong verbal and written communication with the ability to influence cross-functional stakeholders
- Experience in a fast-paced SaaS company or high-growth startup is highly desirable
- Ability to work well both independently and in teams, with extreme attention to detail
- We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you
What the job involves
- The Corporate Operations team is dedicated to the continuous development and resilience of our internal systems and physical office infrastructure
- Working cross-functionally with all departments, we are an engineering-focused team providing the foundational "product" that enables our employees to work securely from anywhere
- We are the architects and orchestrators that ensure our identity perimeter, device fleet, and office connectivity work together seamlessly
- As the Senior Manager of Corporate Operations, you will have the opportunity to architect and lead the technical strategy for our internal corporate ecosystem
- We are looking for a strategic leader passionate about scaling internal systems, specifically Identity and Access Management (IAM) via Okta, Mobile Device Management (MDM), and global Infrastructure (Network/AV)
- If you enjoy leading high-performing engineering teams and solving complex, systemic problems to build a frictionless employee experience, this role is for you
- You will be responsible for translating high-level IT strategy into actionable engineering roadmaps while ensuring the security and reliability of our 100% cloud-native environment
- You will work closely with Workplace, People (HR), Legal, and Security to ensure continuity and operational excellence across all physical and virtual corporate environments
- Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk
- Act as an operational auditor to identify manual "toil" and guide the team toward API-driven automation for the Joiner-Mover-Leaver (JML) lifecycle
- Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages
- Act as the lead technical liaison for Workplace and HR on large-scale initiatives such as office buildouts, global connectivity standards, and Device Trust implementations
- Review and vet architecture designs for Okta workflows, MDM policy changes, and network security configurations to ensure they scale
- Manage relationships and negotiate contracts with critical SaaS vendors and ISPs to ensure best-in-class service and redundancy
- Direct management and mentorship of the engineering staff, focusing on career growth and technical standards
Our take
Customer Relationship Management (CRM) has long faced challenges with poorly integrated technology, which has inspired a flurry of companies targeting efficiency in the sector. Outreach is an AI-enabled sales execution platform that enables users to build more pipeline, proactively fix deal risks, and make the best decisions to advance their deals across every moment of the sales cycle.
Outreach is a leader in its category; delivering a comprehensive suite of sales tools, and generating insights from a rich set of industry data. Although there are numerous competitors in the space, the company's early focus on AI is what allowed it to get ahead in the market. and this supported Outreach
Outreach has continued to display good growth after achieving Unicorn status back in 2020. Its solutions have become a mission-critical part of the revenue stack for many customers, with notable names served by the company include Siemens, Twilio, and zoom. On top of this, Outreach announced it has achieved new ISO/IEC certification that recognises responsible AI management, becoming the first company in its category to earn this distinction.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$200m
SERIES G
Jun 2020
$50m
SERIES F
Total funding: $527.3m
Company benefits
- Parental leave - Extended PTO for both parents, plus unique perks to ease the transition of returning to work
- Full medical benefits - Majority of employer paid medical, dental and vision coverage
- 401K - A competitive plan to help you save for retirement
- Flexible time off - We believe in a healthy work/life balance, and in our employees to make practical time off arrangements
Company HQ
Interbay, Seattle, WA
Leadership
Manny Medina
(Founder & Board Member)Was employee number three on Amazon’s AWS team, and led the Microsoft mobile division from launch.
Abhijit Mitra
(CEO)Previously CPO at Commure, SVP and GM (Industry Verticals) at ServiceNow, and Global VP (SAP Cloud for Customer) at SAP.
Share this job
View 11 more jobs at Outreach