Solution Architect, Netomi
Customer service automation
Open for applications
Customer service automation
201-500 employees
Open for applications
201-500 employees
Company mission
To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.
Role
Who you are
- Experience & Skills - 7+ years in solution architecture, solutions engineering, or technical consulting for B2B SaaS or enterprise software
- Strong knowledge of APIs, webhooks, integration architectures (REST, GraphQL, event-driven), and cloud platforms (AWS, Azure, or GCP)
- Proficiency in at least one programming language (Java, Python, or JavaScript)
- Familiarity with CRM platforms (Salesforce, Zendesk), contact center systems, and messaging APIs
- Proven ability to lead technical discussions with both executives and engineers
- Mindset & Attributes - Customer-first problem solver with a bias for action
- Skilled at balancing immediate delivery needs with long-term architectural vision
- Comfortable operating in fast-paced, high-growth environments
- Strong communicator who can influence without authority and inspire trust across functions
- Education - Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)
- Competitive Positioning — Why This Role at Netomi Is Different
- While Solution Architect roles at Salesforce, AWS, and Twilio often focus heavily on pre-sales and enablement, this role combines strategic architecture, hands-on technical delivery, and direct influence on product direction
- At Netomi, you will - Shape AI at the frontier — Work with the latest LLMs, multi-agent orchestration, and enterprise-grade AI governance frameworks
- Own the end-to-end customer journey — From discovery to deployment, you’re not handing off after the sale—you’re ensuring the solution is live, integrated, and delivering measurable value
- Have a seat at the product table — Your insights directly influence roadmap prioritization, new features, and integration strategies
- Operate without the bureaucracy — As a high-growth company, we move faster, ship faster, and innovate faster than the larger enterprise players
- See immediate impact — Your work will be visible in production within weeks, not quarters
What the job involves
- As a Solution Architect at Netomi, you will be the technical thought leader guiding enterprise customers from vision to reality
- You will design, validate, and implement architectures that handle millions of interactions per month, connect with mission-critical enterprise systems, and push the boundaries of generative AI and automation in customer service
- This role sits at the intersection of customer success, solutions engineering, and product innovation—giving you direct influence over customer outcomes and the evolution of Netomi’s platform
- Architect Enterprise-Grade Solutions - Lead technical discovery and solution design for large-scale deployments, mapping business objectives to robust technical architectures
- Define integration strategies leveraging REST/GraphQL APIs, webhooks, SDKs, event-driven patterns, and secure enterprise data flows
- Own Technical Success from Day One - Partner with Customer Success Managers to ensure onboarding success and time-to-value goals are met
- Build proof-of-concepts, demos, and reference architectures that inspire confidence and accelerate adoption
- Be the Bridge Between Business & Engineering - Translate complex customer requirements into actionable specifications for Netomi’s engineering and product teams
- Serve as a trusted advisor—educating both technical and non-technical stakeholders on best practices, trade-offs, and roadmap considerations
- Get Hands-On with Implementation - Configure the Netomi platform, connect to CRMs, contact centers, messaging platforms, and enterprise data systems
- Develop lightweight integration code and automation scripts when needed to unblock deployments
- Contribute to Product & Platform Evolution - Provide feedback to Product Management on feature gaps, customer needs, and emerging market demands
- Author high-quality solution documentation, reusable templates, and technical playbooks for internal and customer use
- Impact at Scale: Your solutions will power AI-driven customer experiences for some of the biggest brands in the world
- Cutting-Edge Technology: Work with advanced LLMs, agent orchestration, and multi-channel automation
- Career Growth: Opportunities to expand into leadership, specialization (AI, integrations), or product strategy roles
- Collaborative Culture: Work closely with engineering, product, and customer success in an environment that values innovation and execution
- Global Reach: Shape solutions that operate across continents, languages, and industries
- If you’re excited by architecting enterprise AI solutions, thrive in customer-facing technical roles, and want to shape the future of intelligent customer service, we’d love to hear from you
Our take
Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.
Netomi provides companies with a convenient, intelligent and cost effective way to facilitate the best customer interactions on email, chat and mobile. Its conversational AI system allows businesses to activate, manage and train AI to automatically resolve customer issues, operating more effectively than classic AI chatbots.
Netomi is the market leader in AI-first customer experience, and, with the value of the chatbot market rapidly increasing, it has the space to grow. The company has also seen good investment which is allowing it to increase headcount and continue scaling its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$30m
SERIES B
Mar 2019
$10m
SERIES A
Total funding: $44.9m
Company benefits
- Flexible work environments
- Educational / professional development opportunities
- Equity opportunities
- 401K plan
- Snacks, breakfast and a daily catered lunch
- Work from home opportunities
- Health insurance
Company HQ
Hayward Park, San Mateo, CA
Leadership
Puneet Mehta
(Founder & CEO)Previously Senior VP of Engineering and Data Science at Citi, Software Engineer and Scientist at IBM TJ Watson Center and Vice President of Engineering at JPMorgan Chase.
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