Enterprise Program Manager, Lighthouse
$68-82k
Hotel revenue management solution
Posted today
Hotel revenue management solution
501-1000 employees
Posted today
$68-82k
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- A passion for service and a dedication to detail are the driving force behind an experienced Enterprise Program Manager at Lighthouse
- If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you!
- Minimum 3 years experience in a combination of program management or project management roles. Ideally our preferred candidate will have gained this experience working with Hotel clients
- Minimum Bachelor degree in a relevant discipline (e.g., business, marketing, hospitality leadership, etc.)
- Understanding of the hotel landscape, including the differences in management companies, chains, brands, etc., and SaaS industry is required
- Demonstrated ability to complete multiple tasks concurrently, to develop project plans, allocate resources, identify potential issues / risks and develop contingency plans with an overall orientation focused on execution and detail
- Demonstrated ability to ensure achievement of client objectives and company financial objectives through an understanding of client objectives, accountabilities and influencing and directing internal product and operations teams to ensure successful delivery (on time, within budget)
- Excellent analytical, problem-solving, and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions
- Strong overall business and interpersonal skills, including planning, presentation skills, sales skills
- Demonstrated ability in clearly articulating plans, concepts and activities to a broad / diverse audience, and interface with C-Level executives
- Computer proficiency in Google suite, Monday.com, Excel, MS Word, PowerPoint, etc
- You love orchestrating great customer experiences and solving key problems for users
- You have excellent communication skills (both written and verbal) since your business stakeholders will be operating at different levels from analysts to senior executives
- You get energy from working in a highly complex and challenging environment
- You are comfortable translating customer ideas and requests into clear project requirements, sometimes technical in nature
- You consider yourself as a self-starter and take the initiative to undertake a project from A-Z
- You truly care about what is best for our customers and go the extra mile to make sure they are having an incredible experience by offering white-glove service
- You excel and thrive in a collaborative work environment
What the job involves
- As an Enterprise Program Manager at Lighthouse, you will be doing whatever it takes to ensure client success for our largest customers with our products
- Strengthening relationships with customers by building confidence and trust with our clients is key for this role
- The perfect candidate is a champion in customer satisfaction and ensures that our clients leverage our products in the most impactful manner possible
- This is a support role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, next-level product knowledge and day-to-day account management
- Account planning by using strong project management skills. This includes reviewing and analyzing chain account business cases and corporate agreements for efficient and effective execution
- Organize all projects / programs within the Enterprise accounts to ensure on-time delivery, budget compliance and that all business objectives are achieved
- Create & maintain project / program documentation that provides a clear overview of project timelines, activities, potential risks / issues using task management tools
- Work closely with key members of the account team to ensure alignment of program tasks and activities with overall account success
- Manage implementation and change management activities within key clients
- Manage client expectations to ensure that products and configured and used as intended
- Conduct Quarterly Business Reviews (QBRs) with Key accounts, including comprehensive usage reports, status updates, new product features and executive summaries
- Conduct regular training and webinars for key customer contacts and new contacts, uncovering upsell opportunities
- Proactively communicate new features/functionalities to all accounts and attend regular status calls with key global chains
- Conduct regularly scheduled feedback calls and articulate Chain Account requirements back to the Product Management teams
- Capture custom development and services requirements and be able to clearly articulate those requirements to our professional services team
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Chief Customer Officer & Co-Founder)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(CFO & Co-Founder)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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