Senior Director of Customer Success, Red Ventures
Enterprise, Bankrate
$185-250k
+ Equity
More information about location
Media and publishing company
Open for applications
Media and publishing company
1001+ employees
Open for applications
$185-250k
+ Equity
More information about location
1001+ employees
Company mission
To partner with brands in order to connect customers with the products and services they need most.
Role
Who you are
- Partnership/Channel Expertise: 8+ years in Customer Success or Partnership Management, with specific experience in B2B2C environments, channel partnerships, or the HR/Benefits tech space
- Understanding of how digital marketplaces function, specifically the balance between user experience and monetization
- Proven ability to not just maintain a partnership, but to proactively find ways to grow the audience and revenue
- A proven track record of being "in the weeds" with enterprise clients while simultaneously managing a team’s performance
- Ability to take complex audience engagement data and turn it into a compelling "ROI story"
What the job involves
- The Senior Director of Customer Success for Enterprise Demand leads the strategy and execution for Bankrate’s most influential distribution partners
- You will lead a high-performing team focused on ensuring these partners successfully deploy our marketplace solutions, drive high audience engagement, and achieve long-term growth
- This is a strategic leadership role that sits at the intersection of business development, product strategy, and marketing
- You are the architect of Bankrate’s distribution footprint
- By ensuring that our private marketplaces provide immense value to employers and affinity groups, you directly expand Bankrate’s audience reach
- You turn partnerships into thriving ecosystems where the partner’s audience gets the best financial advice and Bankrate drives massive high-intent traffic
- Develop and lead the Customer Success strategy for the "Demand" segment, focusing on how our private marketplaces can best serve the unique needs of employees (B2B2C) and affinity members
- Partner with stakeholders to ensure our private marketplaces are optimized for engagement, conversion, and user satisfaction within the partner's specific environment
- Identify and execute opportunities to broaden our footprint within existing partners (e.g., moving from a single employee benefit tier to a full-company rollout)
- Serve as the bridge between Product (to customize and expand marketplace features or categories), Marketing (to drive audience awareness within the partner’s ecosystem), and Sales
- Build CS playbooks, standardizing not only how we onboard an enterprise customer to ensure streamlined time to value, but also how we continue to increase value and depth of partnership
Our take
Red Ventures was founded in 2000, shortly before the dot-com bubble burst. It survived the crash, however, and has grown into one of America's biggest digital media companies. Its brands include Lonely Planet, Healthline and TV Guide.
The company was last valued at around $11 billion, which is evidence that its focus on momentum and adaptability has proven successful. Red Ventures is one of the major companies leading the shift towards intent-based media. It has acquired a range of specialist sites and publishing houses that serve the travel, tech and health sectors.
Red Ventures has managed to successfully out-compete rivals by moving away from the more traditional direct sales approach. Instead, it has focused on guiding customers towards purchases on other sites, and then taking a commission. The company's agility and laser-sharp focus on advice and specialty subjects will prove invaluable in the years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (1 round)
Jan 2015
$250m
LATE VC
Total funding: $250m
Company benefits
- Hybrid Schedule & Flexible PTO: Take advantage of 3-4 days in-office per week and 1-2 WFH days per week (varying by team), and a robust Paid Time Off program that includes logging off for "Winter Week."
- Family Support, Planning, and Fertility: Our benefit offerings support every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more.
- Mentorship Culture: Find a mentor, be a mentor, say yes to something new. This is a place where you’re guaranteed to build connections that extend past your immediate team and even your tenure at RV.
- Purpose & Community: We empower employees to make an impact for causes they care about, and we invest heavily in systemic impact through nonprofits like Road to Hire.
- World-Class Wellness: In addition to the on-site amenities at HQ, our unique wellness benefits include free therapy sessions and counseling for U.S. employees and family members.
Company HQ
Indian Land, SC
Leadership
Ric Elias
(Co-Founder & CEO)Ric co-founded Red Ventures in 2000 and has served as the CEO since.
Salary benchmarks
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