People Operations Coordinator, UpKeep
$65-85k
+ bonus and equity
1-2 days a week in office (Westwood, LA)
Computerized maintenance management system software platform
Open for applications
Computerized maintenance management system software platform
101-200 employees
Open for applications
$65-85k
+ bonus and equity
1-2 days a week in office (Westwood, LA)
101-200 employees
Company mission
To give facility management and maintenance teams the tools they need to increase productivity.
Role
Who you are
- The ideal candidate will have a passion for building a thriving workplace, exceptional communication skills, and a keen eye for detail in supporting operational functions
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
- 1-2 years of experience in HR, employee engagement, or people operations roles
- Strong organizational and multitasking abilities with keen attention to detail. Prior experience balancing multiple priorities across functions
- Excellent written and verbal communication skills
- Proficiency in using HRIS and ATS systems (experience with tools like Greenhouse, TinNet, or similar systems is a plus)
- Ability to handle sensitive information with discretion and maintain confidentiality
- Passion for fostering a positive workplace culture and creating a great employee experience
- Demonstrated ability to work both independently and collaboratively in a fast-paced environment
- Proactive Task Management: Proactively manage daily tasks
- Time Management and Compliance: Uphold strong time management skills, consistently adhering to timesheet expectations without encountering timecard issues
- Responsive Communication: Exhibit excellent communication skills by responding promptly to messages and requests
- Effective Project and Task Management: Demonstrate strong project and task management skills
- Employee Engagement and Innovation: Demonstrate a competency in fostering a positive workplace culture by consistently engaging with staff, contributing new ideas, and actively participating in discussions and company events
- Event Coordination: Coordinating successful in-person and virtual bonding events and company-wide gatherings
- Discretion: Operates with a high level of discretion, ensuring that sensitive information is not shared with non-essential parties
What the job involves
- We are seeking a highly organized and proactive People Operations Coordinator to join our team
- This role will play a critical part in fostering a positive company culture, driving employee engagement initiatives, and supporting both our HR and Recruiting teams
- Focus on Culture & Employee Engagement by collaborating with the people team to design and implement programs that promote a positive, inclusive and engaging company culture
- Assist in organizing internal communications and help organize company-wide events, team-building activities, and recognition programs that promote UpKeep’s core values and mission
- Assist the HR team with initiatives and day-to-day operations, including onboarding scheduling and facilitation, offboarding, and employee lifecycle activities
- Maintain accurate employee records and ensure compliance with internal policies and external regulations
- Serve as a point of contact for employee inquiries related to policies, benefits, and general HR matters, providing timely and helpful responses
- Coordinate interview schedules, assist in managing job postings, resume screening, and candidate correspondence
- Maintain candidate data and generate reports to help measure recruitment metrics and ensure process efficiency through Greenhouse (ATS)
- Identify opportunities to improve people-related processes and enhance efficiency across HR and recruiting functions
- Assist in maintaining and updating internal systems (HRIS, ATS) to ensure accuracy and up-to-date information
- Help organize and facilitate company-wide trainings and workshops that contribute to team development and professional growth
- Take part in special HR projects, including diversity and inclusion initiatives, employee surveys, and career development programs
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and including global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home
- Stock Options
- Unlimited Vacations
- Medical, Mental, Dental, & Vision
- 401k Plan
- Paid Parental Leave
- Located in Westwood
- Dog Friendly Office
Company values
- Customers over revenue - We treat our customers the way we’d like to be treated. We anticipate their needs, actively listen to their requests, and care deeply about creating value for them. At the end of the day, it’s more important for us to do right by the customer than to worry about the most lucrative option
- Grit over prestige - We offer solutions, even if that means trying something new, in order to further the goals of our organization and customers. To honor our commitments, we face hurdles head on and think creatively to solve any problems in our path. When faced with the question, “Can we do X?” our instinctive answer is never simply “no,” it’s “no, but we CAN do Y instead.”
- Progress over perfection - We understand that our product and team always have potential to improve. We continuously develop our product in a way that helps our customers grow. When taking on a new project - we focus on moving quickly, not waiting until everything is perfect. As a team, we acknowledge mistakes, humbly embrace feedback, and pursue experiments with zeal
Company HQ
Westwood, Los Angeles, CA
Articles
Leadership
Ryan Chan
(CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
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