Senior Customer & Marketing Analyst, Aviva

£50-75k

+ Bonus opportunity (10% of annual salary) + Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

SQL

Python

Senior level

London

More information about location

1+ day a week in office

Insurance, wealth and retirement business

Job no longer available

Insurance, wealth and retirement business

1001+ employees

B2CInsuranceFinancial Services

Job no longer available

£50-75k

+ Bonus opportunity (10% of annual salary) + Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

SQL

Python

Senior level

London

More information about location

1+ day a week in office

1001+ employees

B2CInsuranceFinancial Services

Company mission

With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.

Job

Company

Role

Who you are

This is a great job for someone who is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions
They will enjoy collaborating with AI/ML colleagues to design innovative data science solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance
Educated to degree or post-graduate level, in numerate / programming-oriented subject, or able to demonstrate equivalent knowledge through industry experience within a wider marketing function or an e-commerce setting
Have programming experience (essential), with advanced working knowledge of SQL or Python
A proven track record in taking data-led projects from conception to completion, and an ability to articulate the impact or commercial outcome
A demonstrated history of building and managing effective stakeholder relationships with the ability to communicate complex technical concepts to specialist / non-specialist audiences and demonstrate impact from data science and analytics work
Is passionate about using customer data & statistical/analytical expertise with proven experience to help businesses understand customer behaviour and take action

What the job involves

Our Customer Science team uses data to understand customers so we can be more relevant and take better actions
This role will sit in our ‘Go to market’ squad focussed on bringing the best of customer insights and data science to help launch innovative customer-facing propositions across a breadth of products
They will partner with stakeholders across Marketing, Digital and Commercial lines to deliver against a value prioritised roadmap

Salary benchmarks

Our take

With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.

Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.

Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Few candidates hear
back within 2 weeks

2% employee growth in 12 months

Glassdoor (3.7)

Company

Company values

Care
Commitment
Community
Confidence

Company HQ

City of London, London, UK

Articles

Insurance provider Aviva commits £50 million to sustainability-focused funds

Deepening debt sparks renewed concern for employee wellbeing as cost of living bites

UK Pensions Dashboard Pursues Data Sharing Inspired by Open Banking

Aviva India Launches Aviva Signature Investment Plan

DLG adds FTSE veteran Hagh to board as Greenwood steps down

Aviva launches prime West London office sale

Aviva launches flexible pension scheme for Bolt

Aviva adapts workplace pension for self-employed Bolt drivers

Aviva returns to Lloyd's market with £242m Probitas acquisition

Leadership

Amanda Blanc

(CEO, not founder)

Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.

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