Solutions Engineer, Roku
$60-115k
Salary for New York only. Plus equity
Convenient and affordable TV streaming players
Job no longer available
Convenient and affordable TV streaming players
1001+ employees
Job no longer available
$60-115k
Salary for New York only. Plus equity
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- 3+ years of experience in Solutions Engineering or in product support roles, specifically in the areas of performance advertising and Ad Operations
- Knowledge of the performance advertising landscape, specifically with ad servers, DSPs, DMPs, ad networks, ad platforms, etc
- Familiarity with common mobile and web measurement technologies and methodologies including (PII, identifiers, DMPs, clean rooms, pixels/cookies, deep linking, push notifications and more)
- SQL-based querying and database navigation experience is preferred
- Familiarity with data visualization tools (Looker/Tableau) is strongly preferred
- Strong critical-thinking, analytical, logical, and results-oriented skillset with a focus on data analysis, reconciliation, and transformation
- Highly proficient in Excel, including pivot tables, chart-making, and manipulation of large data sets
- Analytical mindset, project management-oriented, deadline-driven, and process-oriented with a solutions-oriented composition
- Familiarity with third party CRMs and analytics systems
- Experience working with engineering to triage and resolve issues quickly and efficiently
- Minimum of a bachelor’s degree (preferably in Engineering/Computer Science)
What the job involves
- We are seeking a Solutions Engineer to join our team. Reporting into the Senior Manager of Technical Operations, you will work closely with our Ad Operations, Ad Product, Ad Engineering teams, as well as with external partners in support of Roku Interactive Ads and T-Commerce initiatives
- Your primary objective is to remove roadblocks and assist in implementations with third party systems, eventually establishing best practices for onboarding and managing high performing T-Commerce campaigns
- Be the subject matter expert for Roku Interactive Ads and T-Commerce products. Leverage comprehensive product knowledge to provide world-class support for internal/external stakeholders. Ensure high quality of service and quick resolution for all production problems
- Work with Product Managers, Engineering and Ad Operations to operationalize new ad products and ensure they are ready for the market
- Define the technical onboarding process for new vendors and ad products. Collaborate across teams to roll out new products and features while defining operational and reporting workflows
- Own and maintain end-to-end documentation for ad products, providing details on technical implementations, campaign setups and best practices for troubleshooting and reporting
- Build and manage test campaigns, working closely with Product and Engineering teams to monitor campaign activity, optimize delivery and provide updates on performance
- Provide escalation support for new and existing ad products. Own a support queue and field technical requests from both external partners and internal stakeholders
- Work with Senior Engineers on the Ad Platform team to define the next generation architecture for applications, supporting Roku technical and non-technical stakeholders. Identify gaps in the existing system and propose alternatives that are scalable, robust and easy to maintain
- Advocate for new tools and business practices to improve the T-Commerce experience over time
- Understanding all things “Ad Tech” including having the ability to compare Direct and Programmatic pipelines/channels. Be able to document and present your vision, concepts, and strategies clearly and succinctly. Develop working understanding of Roku advertising stack, with emphasis on video and display ads monetization
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Leadership
Anthony Wood
(Founder & CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 191 more jobs at Roku