Cloud Monitoring Engineer, Flexera
NOC
IT management solutions
Be an early applicant
IT management solutions
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help IT executives turn insight into action.
Role
Who you are
- 0-3 years of technical experience
- Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT/Information Systems, etc.)
- Strong analytical and problem-solving skills. Possesses intellectual curiosity
- Eagerness to learn new technologies/skills. Experience with SQL / completion of SQL academic course
- Any previous experience in the cloud industry/SaaS companies is an advantage
- Customer-facing experience is preferred. Passionate customer orientation and dedication
- Possess excellent communication and interpersonal skills. Strong verbal, written, and listening communication skills in English. Applies an appropriate and effective communication strategy for the situation, context, and target audience. Successfully conveys and receives intended messages while maintaining relationships
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience
- Needs to be able to work well in a team setting and collaborate with colleagues. Thrives within a globally diverse team and across the organization to achieve goals. Puts the team's best interests ahead of self
- Adapts and responds to the changing environment and creates opportunities for positive change. Works to understand and support others' needs
- Comfort in a fast-paced environment where team success is encouraged
- We have a global team. However, we will require the ability to occasionally work in 24/7 shifts – nights, weekends & holidays
What the job involves
- As a Cloud Monitoring Engineer, your primary focus will be to ensure our B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps)
- Specifically, ensure maximum possible service availability and performance
- You will be part of a NOC (Network Operations Center) proactive monitoring team responsible for ensuring the health, stability, and performance of production environments and customer-facing services by detecting issues early and preventing outages before they impact users
- Unlike reactive support, which responds after failures occur, proactive monitoring anticipates problems and takes preventive action
- Our team is passionate about cloud computing and believes that world-class support is critical to customer success
- You will be a member of our global technical support team, speaking with DevOps and Cloud experts
- You will be a junior resource who is looking to build cloud experience
- You will demonstrate enthusiasm for building competence in customer service, technical skills, diagnostics, and problem-solving
- Join us in delivering outstanding support and solutions to our customers while being part of a dynamic team at the forefront of FinOps & Cloud technology
- Be a part of a growing team with engagement levels above the top 10% industry benchmark and excellent employee retention
- Proactively investigate our internal & customer staging & production environments with the top monitoring technologies, such as Kibana, Grafana, in addition to AWS, GCP, and Azure monitoring tools
- Learn and perform monitoring activities with the most cutting-edge cloud technologies, such as AWS ECS, EKS, Kubernetes, Docker, RDS, and Production environments
- 24/7 proactive monitoring and adjustments. Ability to work hours that align with Flexera's global customer base (North America, EMEA, APAC)
- Problem reporting and logging
- Incident response
- Identify, categorize, and respond to application, network, and system issues
- Effectively communicate changes, upgrades, improvements, and integrations
- Monitor and alert in-house systems and customer systems
- Assist and communicate effectively with other departments and cross-functional teams (DevOps, SRE, Product) to improve alert accuracy and reduce incident response time
Our take
Flexera is an IT solutions company for businesses looking to maximize the potential of their technology investments. Spun out of legacy company InstallShield dating back to 1987 and its leading software product Flexnet Manager, Flexera offers a range of solutions including IT asset management, IT visibility, and cloud migration.
It’s the latter that in the present day seems to be the most popular product from not only Flexera, but competitors too. Flexera was cited in the summer 2022 by Information Services Group as a global leader in hyperconverge infrastructure solutions (HCI) systems, that uses cloud computing as a basis for its build.
The company has been a shapeshifting entity on the market for decades now, with a flexible range of services that in 2023 include the Flexera One FinOps, a solution for the strengthening of cloud central teams. Flexera also saw a buyout by private equity firm Thoma Bravo to the sum of $2.9 billion in 2020. The large company boasts 50,000 customers worldwide and offices in Asia Pacific and Northern Europe, having acquired a healthy rostrum of IT companies over the years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2013
$15.6m
SERIES D
Sep 2010
$25m
SERIES C
Total funding: $62.1m
Company benefits
- Health and mental wellness
- Competitive time off and new-parent support
- Retirement and employee investment program
- Student loan debt relief and tuition reimbursement
- Be part of the diversity council, have fun and give back
Company HQ
Addison Township, Itasca, IL
Leadership
Jim Ryan
(CEO)Currently Co-Founder of the Do Great Things Initiative and Operating Advisor at Thoma Bravo.
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