Senior Director of Strategic Operations, Mursion
Fractional
$100-125k
Immersive training simulations to practice high stakes conversations
Open for applications
Immersive training simulations to practice high stakes conversations
201-500 employees
Open for applications
$100-125k
201-500 employees
Company mission
To improve human interactions - one relationship at a time.
Role
Who you are
- 10+ years of experience in people operations, resource-management, logistics, FP&A, or business analytics
- AI power-user with an “AI-first” approach to problem solving
- Advanced Excel / Google Sheets skills and experience with financial modeling, scenario planning, and BI tools (e.g., Quicksight, Tableau, Looker)
- Strong analytical and business acumen; able to distill complex data into actionable insights for executive stakeholders
- Proven track record of driving operational improvements and leading cross-functional projects
- Proven people leader with a supportive and solutions-oriented leadership style
- Familiarity with human-AI collaboration, hybrid intelligence, or human-in-the-loop product models is a strong plus
- Experience in SaaS or startup environments preferred
What the job involves
- The Senior Director, Strategic Operations will play a critical role in shaping Mursion’s operational strategy
- Reporting directly to the CEO, this person will oversee the Talent Operations team and lead forecasting, demand modeling, and cross-functional planning to ensure our delivery model scales efficiently with business growth
- Through effective people management and integration of financial, operational, and GTM data, this role transforms complex insights into actionable strategies that drive resource allocation, efficiency, and innovation across the business
- Build and maintain forward-looking models to project staffing needs, simulation/coaching capacity, and resource utilization
- Analyze usage trends, pipeline data, and customer demand to inform budget, headcount, and investment decisions
- Collaborate with GTM and Finance teams to translate growth goals into scalable workforce strategies and budget models
- Connect operational metrics (e.g., utilization, delivery capacity) with financial indicators (e.g., cost per session, gross margin) to monitor and improve performance
- Partner with the Director of Talent Operations to support day-to-day management of the simulation and coaching teams, ensuring effective execution and supporting growth and development
- Maintain visibility into staffing, scheduling, and delivery capacity to proactively address challenges and ensure alignment with organizational needs
- Drive improvements in workflows, data accuracy, and tooling to increase efficiency and reliability across delivery operations
- Recommend and implement system enhancements that improve speed, cost-effectiveness, and transparency in service delivery
Application process
- Qualified candidates should submit a resume
- Applications will be reviewed on a rolling basis, so interested parties are encouraged to submit as soon as possible
Our take
Mursion is a virtual reality platform that specializes in training professionals in a range of communication and interpersonal skills. The company has created a range of training packages for educators that aim to make learning more accessible and enjoyable.
Professional standard communication and people skills are essential in the modern workplace. To address this, Murison conducted surveys across various industries to identify key workplace dynamics, which informed the design of their tailored training modules.
Mursion has captured good levels of attention and is used by a wide range of organizations in healthcare, education, hospitality and finance. The company also leverages the data collected through its platform in order to continually update this package, making Mursion a constantly evolving training system perfect for fast-changing fields.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2022
$5m
LATE VC
Dec 2020
$20m
SERIES B
Total funding: $40m
Company HQ
Pacific Heights, San Francisco, CA
Leadership
Mark Atkinson
(Co-Founder & CEO)Founder of TeachForward. Member of the Board of Directors at the Oracle Education Foundation and The Danielson Group.
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