Senior UX Writer, Typeform
People-friendly forms and surveys
Job no longer available
People-friendly forms and surveys
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Typeform's mission is to bring people closer with better conversations and make online forms a little more human.
Role
Who you are
- Deep empathy, understanding, and advocacy for user needs to craft content that resonates and guides
- Problem-solving capabilities to address complex user journeys and UI challenges with clear, concise writing solutions
- Impeccable attention to detail, ensuring precision and consistency in language to avoid ambiguity or confusion
- Adaptability in adjusting writing style and approach based on product needs, audience, and platform
- Strategic vision to shape overarching content strategies and long-term goals, thinking beyond individual content pieces
- Collaborative spirit, working harmoniously with UX designers, researchers, product managers, and developers to ensure content complements design.Commitment to continuous learning, staying updated with the latest UX writing trends, methodologies, and user behaviorS
- Strong decision-making abilities to confidently make content choices and defend them based on research, experience, and user needs
- Proficiency in crafting concise, clear, and user-centric UI copy following UX writing best practices
- Knowledge of methodologies like A/B testing or usability testing to refine content through content testing
- Ethical integrity: Prioritizing user privacy, accessibility, and inclusivity in all content decisions
- CMS proficiency: Experience using and navigating various Content Management Systems (CMS) platforms
- SEO knowledge: Understanding of SEO principles to optimize content for discoverability
- Prototyping tools: Basic familiarity with tools like Figma, Sketch, or InVision for effective collaboration with UX/UI designers
- Accessibility expertise: Knowledge of content accessibility guidelines and best practices
- Global awareness: Awareness of global content considerations and working with localization teams
- Content structuring: Understanding of how content structuring affects user navigation and experience
- Version control: Experience with version control tools and platforms like GitHub for tracking content changes
- Feedback tools: Proficiency in using feedback tools like Google Analytics or Hotjar to gather user feedback on content
What the job involves
- As a Senior XU (User Experience) Writer, you will play a pivotal role in shaping the way our users interact with our products and services
- User-Centric Clarity: Your primary mission is to be the voice of the user. You'll craft clear, concise, and user-centric copy that simplifies complex concepts, making digital products more intuitive and enjoyable our users. Your words will be the guiding light that leads users through their digital journey seamlessly
- Consistency & Brand Voice: You'll serve as the guardian of our brand's linguistic identity. Ensuring that our language, tone, and voice are consistent across all user touchpoints is a key part of your role. Your expertise in maintaining brand integrity will contribute to a cohesive and memorable user experience
- Collaboration: Collaboration is at the core of what we do. You'll work closely with designers, developers, and product managers, integrating your content seamlessly into the product design process. Your ability to collaborate effectively will ensure that design and content work in harmony to achieve our user-focused goals
- Content Strategy Development: Your insights will drive our content strategies. Drawing from user feedback, analytics, and business needs, you'll create and refine content strategies that resonate with our audience. Your strategic thinking will shape the future of our user experiences
- Guidance & Advocacy: You'll be the user's advocate within our teams. Every content decision you make will be aimed at enhancing usability and user satisfaction. Your dedication to putting the user first will lead to products that truly resonate with our audience
- Mentoring: As a senior member of the team, you'll play a crucial role in mentoring junior writers and team members. You'll promote best practices in UX writing, ensuring our team continues to grow and excel
- Content Testing & Iteration: You're not just a writer; you're a data-driven content creator. You'll use A/B testing, user feedback, and analytics to continuously refine and improve our content. Your commitment to data-backed decision-making will drive our content to new heights
- Documentation & Standards: To maintain consistency, you'll develop and maintain content guidelines, style guides, and best practices. Your standards will be the foundation upon which we build a user-centric content ecosystem
- Cross-functional Communication: You'll bridge the gap between design, development, and content. Your ability to align content with overarching business and product goals will ensure that our content contributes to the success of the entire organization
- Stay Updated: The world of UX writing is constantly evolving. You'll stay updated on the latest trends, tools, and methodologies to ensure that our content remains relevant, effective, and at the forefront of industry best practices
Our take
The accelerated consumer shift to digital channels and the increasing importance of digital-native brands are driving the need to build closer online engagement with customers. Typeform’s conversational solutions generate higher response rates and provide richer insights to improve consumers’ experiences. The company claims to achieve up to 4x response rates compared to more traditional methods of data collection.
Its product includes integration with other platforms such as Slack and Mailchimp, and face-to-face interactions with videoask. By 2022, Typeform had some 125,000+ paying customers.
The company's Series C funding was put towards more product development, increasing accessibility, and additional integrations. It will also be expanding its 450-strong remote working team globally as it seeks to swell the 500M+ “interactions” its products generate each year. The company is growing fast, prioritising amazing UX, platform updates, maintaining strong product/market fit, and developing products with an eye toward the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2022
$135m
SERIES C
Jun 2018
$0.1m
GRANT
Total funding: $187.2m
Company benefits
- Flexible working hours
- L&D budget
- 23 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Sant Martí de Provençals, Barcelona, Spain
Leadership
Robert Muñoz
(Co-Founder)Over two decades of design experience, founded PulpoLab (a design agency) in 2008 before setting up Typeform in 2018.
David Okuniev
(Co-Founder & President of the Board of Directors)Previous Lead Product Designer & Creative Director of Fat-Man Collective for 8 years.
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