Account Manager, Yuma AI

Europe

Salary not provided

Junior and Mid level

Barcelona

More information about location

Customer support automation

Be an early applicant

Customer support automation

21-100 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Be an early applicant

Salary not provided

Junior and Mid level

Barcelona

More information about location

21-100 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Company mission

To empower merchants with the most recent AI capabilities while empowering customer support agents in their mission to delight customers.

Job

Company

Role

Who you are

Minimum 2 years of experience in B2B Account Management, ideally in SaaS or e-commerce
A first experience in Sales is a plus
Strong communication, organizational, and project management skills
Entrepreneurial spirit and high autonomy — you’re proactive and thrive in a fast-paced environment
Fluent English is required
High proficiency with AI tools and willingness to use them in your daily workflow

What the job involves

As an Account Manager at Yuma AI, you’ll play a strategic role in managing and growing our portfolio of existing accounts across Europe (and a few in the US and Australia)
Your core mission: ensure client satisfaction, drive upsell opportunities, and contribute to building the Account Management function in a fast-moving startup environment
This position involves cross-functional collaboration with our Product, Support, Growth, and Sales teams, and is ideal for someone with a strong entrepreneurial mindset
Client Relationship Management:
Be the main point of contact for a portfolio of e-commerce brands. Build strong, long-term relationships, understand their needs, and proactively drive satisfaction
Growth & Upsell:
Identify opportunities to expand usage and increase revenue within your accounts — through new products, renegotiations, or contract renewals
Onboarding & Enablement:
Lead the onboarding of new accounts and ensure successful product adoption. Train client teams and guide them to fully leverage the value of our solution
Cross-Functional Collaboration:
Work closely with Product, Data, Sales, and Support teams. Collect and share structured client feedback to influence the product roadmap and improve our solutions
Internal Process Building:
Help shape the Account Management structure by bringing your ideas, implementing repeatable processes, and pushing for operational excellence.

Our take

Yuma AI is transforming eCommerce customer support with its AI-driven automation solutions. By integrating advanced AI agents into platforms like Shopify, Yuma enhances productivity, reduces operating costs, and improves customer satisfaction.

The platform stands out for its ability to generate human-like interactions, mirroring brand tone and boosting operational efficiency. This has proven a success and the platform is rapidly increasing ticket automation rates and reducing response times.

In its pursuit of continued growth, Yuma has closed a successful Seed funding round. With this capital, the platform aims to expand its capabilities and further revolutionize eCommerce customer support.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Nov 2024

$5m

SEED

Mar 2023

$0.2m

SEED

Total funding: $5.2m

Company HQ

SoMa, San Francisco, CA

Leadership

Guillaume Luccisano

(Founder & CEO)

Previously co-founded Triplebyte where they served as CTO for 6 years. They also co-founded Socialcam where they served as the VP of Engineering for 3 years.

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