Solutions Engineer, Goodstack

• 5+ years in solution architecture, sales engineering, or technical consulting
• A degree in Computer Science, Engineering, or equivalent work experience
• Experience with REST APIs, integration strategies, and authentication (OAuth, JWT)
• Familiarity with JavaScript/TypeScript, GitHub, and Jira
• Strong communication skills for technical and business audiences
• A proactive, collaborative approach with a focus on client success
• Comfort working in fast-paced, high-growth environments
• Start-up or scale-up experience

Desirable

• As a vital global team member, you will play a key role in delivering a market-leading customer experience by providing technical support, ensuring the successful execution of their programs.
• You will own the technical engagement across the full customer lifecycle, from discovery to adoption, collaborating closely with sales leadership and cross-functional teams.
• In this consultative role, you will build strong customer relationships, assess product fit, propose technical architectures, anticipate potential challenges, and deliver innovative solutions.
• You will play a critical role in shaping the solution and ensuring it’s feasible, scalable and aligned with the client goals – advancing our mission with every engagement
• You will report directly into our Solutions Consulting Director and will interface globally with our CEO, CPO, VP of GTM & Partnerships, and VP of Sales
• Partner with Sales and Client Success to design API-based solutions that align with our client needs and our platform capabilities
• Be a trusted advisor across pre-sales and post-sales engagements, guiding our clients through technical discovery, integration strategy, and implementation planning
• Design tailored technical solutions, ensuring alignment with client goals and our product
• Lead technical discussions throughout the customer lifecycle, from discovery to implementation
• Advise on integration patterns, authentication, architecture, and scalability best practices
• Support RFPs, security reviews, PoCs, and technical evaluations as a subject matter expert
• Deliver client feedback to Product and Engineering teams to influence roadmap development
• Create documentation – solution diagrams, technical recommendations – to accelerate client success
• Collaborate with customers to identify risks, optimise solutions, and drive adoption
• Support innovation initiatives like client hackathons
• Support enabling the broader Go-To-Market team through ongoing technical learning and product enablement
• Demonstrate product fluency and advise on APIs, integrations, and architecture best practices
• Actively support Sales in technical discovery and solution fit
• Guide early customers through implementation planning and technical documentation
• Build internal partnerships and contribute customer insights to improve product and process