Senior Account Manager, Spreetail
Mandarin/English Speaker
$120-170k
eCommerce growth partner
Open for applications
eCommerce growth partner
501-1000 employees
Open for applications
$120-170k
501-1000 employees
Company mission
To accelerate brands and channels to compete for tomorrow’s eCommerce customer.
Role
Who you are
- If you’re strategic, bilingual, and passionate about helping brands succeed in a fast-paced, high-impact environment, this role is for you
- Native Mandarin speaker with full fluency in English, able to communicate and translate seamlessly with Mandarin-speaking brands
- Bachelor’s degree in Business, Finance, Project Management, or Client Services
- 5–6+ years managing e-commerce clients with net sales exceeding $20 million annually, including project or account management experience, particularly with brands importing from China
- Proven ability to thrive in fast-paced environments, engaging confidently with client leaders at all levels, from C-level executives to support teams
- Strong independent and team management skills with creative problem-solving, exceptional writing, phone, and presentation abilities, and a focus on delivering results on time
- In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence
- We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed
- We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!
What the job involves
- Spreetail is seeking a Sr Account Manager – Bilingual (English + Mandarin) to drive the growth of China-based brands in U.S. e-commerce
- As a key partner at Spreetail, you’ll help brands thrive by managing fulfillment across multiple marketplaces, structuring competitive agreements, and advising on long-term growth strategies
- Drive brand growth by assessing the full GMV potential of each brand and building smart, competitive fulfillment contract models. Use market insights to identify realistic opportunities and maximize impact
- Translate long-term brand goals into clear, actionable steps and inspire teams, peers, and brand leaders to execute strategy at every touchpoint
- Own account health by monitoring daily performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, taking decisive action to keep brands thriving
- Forge strong relationships with business leaders at all levels, lead brand communications, manage feedback, and deliver projects with precision and excellence while always going above and beyond to provide a best-in-class brand experience
- Deliver insightful brand reporting with actionable recommendations, lead calls, track questions, drive follow-ups, and complete weekly business reviews to identify gaps and ensure results
Our take
For many manufacturers, scaling their eCommerce reach and revenue can be costly and complex. Spreetail solves this problem by acting as an end-to-end eCommerce partner for manufacturers.
Spreetail is one of a raft of eCommerce accelerators that have seen impressive growth in recent years. However, its end-to-end nature sets it apart from many of its competitors. The company manages seven fulfilment centres providing next-day delivery, and handles all their clients' customer service and returns needs. Clients can sell across all major platforms including Amazon, Target and Walmart.
Spreetail's impressive in-house ad management and listing optimization offers, combined with its inventory forecasts and focus on quality customer service has served it well. Expanding its delivery reach has been a key aspect of the company's continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-45% employee growth in 12 months
Company
Company benefits
- We offer a hybrid work environment for team members working from our offices, and fully remote opportunities for our Software & Tech teams to focus on results then take time off when needed
- Our in-house Talent Development team will fuel the impact you can make in your career through leadership development workshops and one-on-one coaching
- We believe in celebrating your accomplishments. Each year is a new milestone with perks such as a home-owner bonus, tropical sabbatical trips, and all the unique Spreetail swag you can imagine
- We’ll take care of you and your family. Spreetail will cover 100% of health insurance premiums for you and 50% for your partner and dependents included on the plan, as well as support your growing family with paid time off
- Salaried Spreetailers enjoy untracked PTO and hourly team members earn 20 PTO days per year
- We encourage team members to take paid time off for volunteer opportunities throughout the year and we’ll match your donation dollar for dollar to the nonprofits you support
Company HQ
Lincoln, NE
Leadership
Brett Thome
(CEO)Joined Spreetail in 2008. They have previously served as Customer Service Manager and Head of Vendor Management in the company.
Share this job
View 4 more jobs at Spreetail