Customer Success Manager, StarTree
Giving decision-makers data insights
Be an early applicant
Giving decision-makers data insights
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make data more accessible and actionable.
Role
Who you are
- 4+ years of direct customer-facing experience in Customer Success, Account Management, or Customer Support, within a B2B SaaS or technical environment
- Proven track record of improving customer satisfaction and driving account growth or renewals
- Strong project management skills with the ability to manage multiple priorities, track deliverables, and keep stakeholders aligned and informed
- Demonstrated experience leading QBRs and aligning with customer executives on strategic goals
- Highly detail-oriented with excellent organizational and communication skills
- Comfortable learning new technologies and developing technical competence to effectively support and guide customers
- Exceptional ability to collaborate across internal functions including Sales, Product, Engineering, and Marketing
- Comfortable working in a fast-paced, startup environment where you’ll help build and refine processes for scale
- Prior experience in small to mid-sized companies is a strong plus
What the job involves
- We are building our Customer Success Team and looking for passionate individuals who are obsessed with customer outcomes
- As a Customer Success Manager, you will play a critical role in ensuring our customers are successful, engaged, and realizing the full value of the StarTree platform
- You’ll serve as a trusted advisor, project manager, and customer advocate throughout the customer lifecycle
- Customer Value Delivery: Ensure customers achieve their desired outcomes through adoption of StarTree solutions and realize measurable value from their investment
- Trusted Advisor: Build strong relationships with customer stakeholders at all levels, including driving executive alignment and leading Quarterly Business Reviews (QBRs)
- Customer Experience Management: Establish regular touchpoints and feedback loops to proactively monitor customer health, track key milestones and deliverables, and address risks before they become issues
- Project & Action Item Tracking: Use project management best practices to manage key deliverables, action items, and customer requests with precision and accountability
- Cross-functional Collaboration: Partner closely with Sales, Marketing, Product, and Engineering to bring the voice of the customer to internal teams, influence product roadmaps, and identify expansion opportunities
- Product & Technical Competence: Become proficient in the StarTree technology stack and develop a working knowledge of how our platform fits into customers' data and analytics ecosystems. Maintain a strong willingness to learn new technologies, tools, and processes as our products and customers evolve
- Advocacy & Retention: Champion the needs of your customers internally, and work to ensure high levels of satisfaction, retention, and advocacy
Our take
StarTree is a startup founded by the creators of Apache Pinot, which delivers scaled analytics at low latency for up to millions of users - and has proven successful with market giants like Weibo, Walmart, and LinkedIn. StarTree is the platform-as-service version of Apache Pinot for enterprise, which is used by Cisco, Etsy and Target.
The company's pedigree is strong, with founders previously holding engineering positions at Uber and LinkedIn. They saw firsthand the benefits of providing real-time insights to users of Linkedin and UberEats, knowing it would sit well with the wider population.
Certainly, with more companies grappling with larger data pools at speed, the demand for low-latency analytics engines appears to only be growing. StarTree hopes to position Apache Pinot as the go-to engine for this and is focusing on marketing and sales to fend off rivals such as ClickHouse. It is expanding internationally as well to drive uptake, opening an office in India to grow into Asian markets..
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2022
$47m
SERIES B
May 2021
$24m
SERIES A
Total funding: $75m
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Xiang Fu
(Co-Founder)After compleating a Masters in Computational Science and Engineering at Georgia Institute of Technology, they worked as a Senior Software Engineer for LinkedIn and Staff Software Engineer for Uber. They were the Founding Engineer for Stealth Mode Startup and a Pinot PMC and Committer for The Apache Software Foundation.
Kishore Gopalakrishna
(Co-Founder & CEO)After graduating from the National Institute of Technology, Karnataka, they became an Application Developer for Oracle. Before becoming the Founding Engineer for the Stealth Mode Startup Company, they were a Senior Technical at Yahoo and Senior Staff Engineer at LinkedIn.
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