Payment Ops Associate, Capi
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3 days a week in office
Reliable global payments for importers in emerging markets
Job no longer available
Reliable global payments for importers in emerging markets
21-100 employees
Job no longer available
+ Share options
3 days a week in office
21-100 employees
Company mission
To grow GDP in emerging markets by making the global financial system fairer and more accessible.
Role
Who you are
- 2–5 years of experience in operations, payments, fintech, consultancy or a related role, ideally in a high-growth startup or top-tier consultancy
- Fluent in English
- Highly organized and comfortable owning operational processes end-to-end
- Comfort working with data (Excel / Google Sheets; SQL is a bonus)
- You care about our mission and believe the current situation facing African businesses is unfair
- Strong attention to detail, especially when money is involved
- Problem-solver mindset with curiosity about how systems can be improved
Desirable
- Fluent in French
- Experience with international payments, liquidity management, or treasury operations
- Exposure to emerging markets, particularly Africa
What the job involves
- We’re looking for a Payment Operations Associate to sit at the heart of our money movement
- This is a hands-on role for someone who loves the mechanics of payments: collecting funds from customers, routing payments through the most efficient rails, managing liquidity, and making sure money moves fast, reliably, and at the lowest possible cost
- You’ll work closely with our banking partners and internal teams to ensure our payment flows are smooth end-to-end — while continuously spotting ways to optimize collections, payouts, working capital usage, and routing logic
- Own day-to-day customer collections and supplier payouts, ensuring funds are collected on time and payments are initiated accurately
- Route payments through the most effective banks, currencies, and rails to optimize for speed, cost, and reliability
- Ensure all payments are supported by the correct documentation and respond to bank queries as needed
- Track cash and currency balances across accounts to ensure liquidity is always in the right place at the right time
- Contribute to collection and payout forecasts, identifying risks and opportunities to improve our flow of funds
- Support ongoing efforts to optimize working capital usage and reduce idle or trapped funds
- Troubleshoot complex payment issues end-to-end, working directly with suppliers, customers and banking partners
- Identify root causes (routing, documentation, timing, compliance, etc.) and implement fixes to prevent recurrence
- Work closely with our banking and payout providers on daily operations
- Support testing & ramp up of new banks or payment partners and help optimize existing relationships
- Stay close to pricing, performance, and reliability across providers
- Track and analyze payments KPIs (speed, failure rates, costs, liquidity efficiency)
- Identify process, tooling, or routing improvements and help implement them
- Contribute to one-off projects such as payment corridor optimization, new payment methods, or bank API integrations
Application process
- Start date: March 2026 (we are aware people will have notice periods, or may be available earlier - start date can be flexible accordingly)
Salary benchmarks
Our take
In emerging markets, goods importers pay as much as 10% to settle their invoices - and wait weeks for the payment to arrive. Capi is setting out to combat this, with its international payments platform built specifically for importers in countries with rapid market growth.
Through the platform, users can pay suppliers in EUR, UDS or GBP at competitive rates and with settlement in just 24 hours. This represents a significant improvement over the current situation, which makes Capi stand out almost by default.
With strong support from investors, with a 17.2 million euro Series A raise in 2025, Capi is well-positioned to continue broadening its impact. With 25,000 international payments and counting across 92 countries and its local presence in emerging markets on the rise, Capi strives towards a future where companies in the developing world have the same quality of payments as in the US and Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2025
$20.1m
SERIES A
Mar 2023
$0.2m
SEED
Total funding: $20.3m
Company benefits
- 25 days of annual + bank holidays
- 4 weeks of fully remote work
- Hardware provided - MacBook, monitor etc
- Pension Scheme
- Private health and medical insurance
- Enhanced parental leave
- Regular company socials and offsite retreats
- Weekly team lunches paid by Capi
- WeWork Office - near Old Street (includes pass, free coffee/beer, amenities and kitchen facilities)
- International travel & office exchange schemes
Company values
- We go the extra mile for customers - Capi serves businesses in emerging markets: their needs, struggles, and insights drive everything we do. We go the extra mile to understand our customers’ problems, spending time in their warehouses, down at the port, at trade fairs, or drinking tea with them. As we scale, it will become harder to stay close to every entrepreneur we serve, but we will invest in the people and systems to do this.
- Always be curious - We thrive in complexity across cultures and contexts, from supplier hubs in Yiwu to bustling markets in Lomé. There is no “business as usual” and our assumptions won’t guide us - only our curiosity can. This curiosity isn’t just about others - it’s also about ourselves. We build from first principles, question our biases, and aren’t afraid to ask stupid questions. This is what fuels innovation, builds trust, and ensures we’re solving the right problems in the right ways.
- Extraordinary talent, no egos - Our mission is too important (and difficult) to hire anyone but the best performers. We seek people who are default owners and extraordinarily effective. We also believe that how we achieve our mission matters: we leave ego at the door, put team before self, and believe no task is beneath us.
- Build resilience from hard things - We recognise that we are addressing inherently hard problems and that set-backs occur regularly. When they do, we remain calm and solutions focused. When we make mistakes, we own them and learn from them openly. Our mission will take time to achieve and so we support one another to stay resilient, both mentally and physically, ready to face the next challenge together.
- Move fast and don’t break things - We act with urgency, ensuring our customers, partners, and regulators experience high-quality and timely service. When obstacles slow us down, we do what it takes to get back on pace, like getting on a plane or joining a whole-team sprint. We prioritise getting things done over perfection — but in a regulated industry that’s not always possible, so we constrain our speed with prudence and good judgment.
Company HQ
Paris office
Leadership
Mitch R.
(Co-Founder & CEO)Venture Partner at Pioneer Fund, former COO/CFO/GC at Taptap Send, and was Regional Director and Evaluation Lead at GiveDirectly.
Scott Liddle
(Co-Founder)Previously Head of Markets (CRO & CMO) at Taptap Send, Founder at SpareHand and Director of Policy at Rory for London.
People progressing
Previously with ReD Associates, and then Central Growth Lead at Taptap Send; promoted from Commercial Lead to Head of Growth at Capi.
Founding Engineer at Capi, promoted to Head of Product.
Diversity, Equity & Inclusion at Capi
Sophia Guy-White (Head of People & Communications )
- We currently have 70 team members from over 15 different nationalities. As you can imagine, that is a lot of languages spoken! We all love to travel and learn about each other's cultures. The team is currently 60% male and 40% female identifying, with a goal to be 50/50 in the next 12-18 months.
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