Senior Site Reliability Engineer, EverCommerce
EverCommerce
$110-130k
+ Employee Stock Purchase Program
More information about location
Integrated SaaS solutions
Open for applications
Integrated SaaS solutions
1001+ employees
Open for applications
$110-130k
+ Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- The ideal candidate is an experienced infrastructure engineer with strong technical skills across Windows, Linux, virtualization, networking, automation, and AWS who enjoys solving complex operational challenges while continuously improving the reliability of production systems
- 8 years of systems, infrastructure, or cloud engineering experience supporting production environments
- Experience administering Windows Server and Linux systems
- Experience supporting infrastructure in AWS environments
- Experience with enterprise virtualization platforms
- Experience designing or implementing infrastructure automation using PowerShell, Bash, Python, or similar scripting languages
- Experience leading technical investigations and root cause analysis for production issues
- Understanding of networking fundamentals, firewalls, backup and recovery processes, and operational resiliency
- Familiarity with enterprise monitoring platforms and operational troubleshooting
- Familiarity with operational support for production database infrastructure, including backup validation, connectivity troubleshooting, and recovery operations
- Strong communication, collaboration, and technical documentation skills
- Ability to independently manage complex production infrastructure with minimal supervision
Desirable
- Experience with Terraform or Infrastructure as Code
- Experience with configuration management technologies such as Ansible, Puppet, or Chef
- Experience supporting PCI-DSS, HIPAA, or SOX-regulated environments
- Experience implementing infrastructure modernization or cloud migration projects
- Experience supporting highly available SaaS or public-facing systems
- Experience developing disaster recovery plans and participating in recovery testing
- Experience creating engineering standards, operational documentation, and infrastructure diagrams
What the job involves
- The Senior Site Reliability Engineer role is responsible for ensuring the reliability, performance, and operational stability of business-critical SaaS infrastructure across cloud and traditional hosting environments
- This position independently supports production infrastructure, collaborates closely with Senior Cloud Engineers and cross-functional technology teams, and leads implementation of infrastructure improvements, operational automation, monitoring enhancements, and modernization initiatives
- Maintain uptime, reliability, and performance for production SaaS environments across AWS, colocation, and hosted infrastructure platforms
- Independently support Windows and Linux infrastructure, virtualization platforms, storage systems, and networking components
- Lead implementation of infrastructure modernization and operational automation initiatives while partnering with Senior Cloud Engineers on larger strategic efforts
- Troubleshoot complex infrastructure, application connectivity, and production incidents while leading root cause analysis and recommending long-term corrective actions
- Design and implement improvements to monitoring, alerting, and operational visibility across infrastructure platforms
- Collaborate with security teams and technology leaders to support SOX, PCI, and HIPAA compliance initiatives
- Lead vulnerability remediation efforts and infrastructure lifecycle maintenance activities
- Develop and maintain technical documentation, operational procedures, and infrastructure standards
- Collaborate with application teams and vendors to support reliable infrastructure hosting production database systems
- Independently lead medium-sized infrastructure projects from planning through implementation
- Participate in disaster recovery testing, recovery planning, and continuous operational improvement initiatives
- Evaluate emerging technologies and recommend practical improvements to infrastructure operations
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in home, health, fitness and wellness services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President)Former President at PaySimple. They were also the COO at Pronto.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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