Product Manager, Salesforce

• Solid experience across integration patterns — application integration (sync/async, orchestration, choreography), event-driven architecture (Kafka, JMS, pub/sub), data transformation (DataWeave or equivalent), CDC, file-based integration, and batch patterns
• Strong API implementation background — REST, GraphQL, gRPC, OpenAPI/AsyncAPI, API design, versioning, security (OAuth 2.0, mTLS), rate limiting, and full lifecycle API Management (design, publish, govern, monitor, retire)
• Hands-on experience with B2B Integration Standards is a must — deep, practical working knowledge of EDI X12 and/or EDIFACT, AS2/SFTP/VAN transport, trading partner onboarding, and translation/mapping
• 3+ years of Product Management for developer / enterprise / platform products, or equivalent combination of PM and deep technical roles (Integration Architect, Lead Engineer, Solution Architect transitioning into PM)
• Proven track record of shipping technical B2B/enterprise products that customers adopt and pay for — with quantifiable business impact
• Excellent written and verbal communication — able to move fluidly between code-level depth with engineers and C-level conversations with CIOs and line-of-business buyers
• Data-driven rigor — comfort with product analytics, SQL-level data exploration, and defining KPIs that actually drive behavior
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Desirable

• We are looking for an experienced Product Manager to own the vision, strategy, and end-to-end execution of our Integration, API Management, and B2B/EDI product portfolio
• This is a high-impact role at the intersection of enterprise integration, API-led connectivity, supply chain digitization, and platform strategy — spanning the full spectrum of how modern enterprises connect applications, expose and govern APIs, and exchange transactions with their trading partner ecosystems
• You will serve as the connective tissue between engineering, customers, partners, and go-to-market teams — translating complex integration patterns, API lifecycle requirements, and B2B workflows into elegant, scalable product experiences
• The ideal candidate is equal parts strategist and practitioner: someone who can articulate a multi-year product roadmap to executives while also rolling up their sleeves to whiteboard an event-driven architecture, review an OpenAPI spec or API governance policy, dissect an EDI mapping, or troubleshoot an API or AS2 connectivity issue with a customer
• You are as comfortable debating rate-limiting strategies and federated API management models as you are unpacking a trading partner's B2B implementation guide — and you see the common thread between all of them as one coherent integration story
• Own the innovation roadmap for core application integration, API Management, and B2B/EDI, balancing near-term customer needs with long-term platform bets (including AI-assisted integration, agentic patterns, and MCP/A2A protocols)
• Define crisp product requirements (PRDs, specs, success metrics) and partner with Engineering, Design, and Architecture to ship high-quality releases on a predictable cadence
• Translate market trends — federated API management, event-driven architecture, legacy modernization, - AI integration — into differentiated capabilities that advance MuleSoft's leadership
• Make disciplined build / buy / partner decisions and ruthlessly prioritize using data, customer evidence, and business impact
• Be deeply customer-facing. Run structured discovery with enterprise customers and prospects to understand their integration landscape, business vision, and pain points across application integration, APIs, and B2B/EDI
• Act as a trusted advisor — guide customers on how to leverage existing Anypoint capabilities (Runtime Manager, API Manager, Flex Gateway, Partner Manager, DataWeave, etc.) in meaningful, outcome-oriented ways before pushing for new features
• Build a durable customer council for integration, API Management, and B2B/EDI; convert qualitative insight and quantitative signal into roadmap conviction
• Represent MuleSoft externally at customer briefings, EBCs, user groups, and community meetups
• Partner with Solution Engineering to improve deal conversion — arm SEs with demos, reference architectures, POV assets, and discovery playbooks for integration, API, and B2B Integration opportunities
• Partner with Professional Services to drive successful implementations — codify delivery patterns, accelerators, and reusable assets that shorten time-to-value and reduce implementation risk
• Partner with Customer Support to elevate the support experience — feed top issues back into the roadmap, improve product telemetry and self-service diagnostics, and reduce escalations on core integration and B2B workloads
• Own end-to-end enablement strategy across Sales, SE, PS, Support, and Partners — measurable by KPIs such as win rate, pipeline conversion, time-to-first-value, CSAT, and support deflection
• Drive the full lifecycle: discovery → PRD → design → beta → GA → adoption. Own the outcome, not just the shipment
• Define and instrument KPIs for every major initiative (adoption, activation, retention, conversion impact, support cost reduction) and review them in a regular operating cadence
• Communicate relentlessly — crisp written updates, tight executive reviews, clear trade-off narratives for leadership, and transparent roadmaps for the field and customers