Customer Success Project Manager, Kinetic

$100-135k

+ Equity, and bonus opportunity

Salesforce

Hubspot

Mid and Senior level

San Francisco Bay Area

Office located in Oakland, CA

Tech-enabled vehicle repair

Be an early applicant

Tech-enabled vehicle repair

21-100 employees

B2CB2BArtificial IntelligenceElectric VehiclesMachine LearningSaaSAutomation

Be an early applicant

$100-135k

+ Equity, and bonus opportunity

Salesforce

Hubspot

Mid and Senior level

San Francisco Bay Area

Office located in Oakland, CA

21-100 employees

B2CB2BArtificial IntelligenceElectric VehiclesMachine LearningSaaSAutomation

Company mission

To be the primary infrastructure-as-a-service for servicing future vehicles with robotic repair centers, powered by proprietary software and AI.

Job

Company

Role

Who you are

The ideal candidate is organized, data-driven, and passionate about turning customer insights into measurable outcomes that improve retention, adoption, and advocacy
3–5 years of experience in Customer Success, Project Management, CRM administration, or Customer Experience operations
Proven expertise in CRM platforms (HubSpot, Salesforce) and process optimization
Experience working with SaaS products and customer adoption programs
Strong written, visual, and verbal communication skills for both content creation and stakeholder engagement
Event planning and execution experience, both virtual and in-person
Background in automotive technology, collision industry, or related technical field preferred
Willingness to travel for events, customer visits, and conferences
Bachelor’s degree in Business, Marketing, or related field preferred

What the job involves

The Customer Success Project Manager is a strategic, execution-focused role that blends CRM ownership, customer experience design, software product insight, content creation, and brand planning
You’ll be at the center of high-impact initiatives that enhance customer engagement, optimize processes, and align cross-functional teams around shared goals
Lead cross-functional customer success projects from planning through execution, ensuring alignment with business objectives
Oversee CRM-driven workflows and data integrity to support project tracking and customer lifecycle management
Coordinate with Customer Success, Operations and Product teams to deliver software feature rollouts and training initiatives
Manage timelines, deliverables, and stakeholder communication for customer experience improvement projects
Design and oversee customer education programs that increase adoption, understanding, and effective use of Kinetic products
Track performance metrics, analyze results, and recommend adjustments to optimize project outcomes
Organize and execute customer-facing strategic initiatives

Our take

As electric and autonomous vehicles become more prevalent, Kinetic is looking to support this mobility transformation with tech-enabled vehicle servicing.

The company operates a network of service centers that deliver digital maintenance and servicing for EVs and AVs. The centers are manned by certified technicians and powered by Kinetic's own AI, computer vision and robotics technology.

As cars become more software-reliant, vehicle repair needs a change - and Kinetic's solution certainly has the potential to shake things up. The company has raised substantial funds that will allow it to expand to meet the growing demand for EV and AV digital maintenance and servicing and support its newly launched Las Vegas hub.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Jun 2024

$21m

SERIES B

Oct 2023

$10m

SERIES A

Total funding: $31m

Company HQ

Tustin Legacy, Tustin, CA

Leadership

Nikhil Naikal

(CEO)

Former VP of Software Engineering at Velodyne Lidar, CEO at Mapper.AI and Computer Vision Engineer at Flyby Media. Was also a Graduate Researcher at UC Berkeley.

Christopher Weber

(COO)

Previously VP of Operations at Nana Academy, Operations and Product Leader at Uber and a Consulting Analyst at Promontory Financial Group (via Davidson Staffing).

Sander Marques

(CTO)

Previously Principal Engineer at Velodyne Lidar, System Engineer at mapper, Powertrain Controls Engineer at Obsidian Motorsport Group and Lead Calibration Engineer at Custom Performance Engineering.

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