Implementation Engineer, HiveWatch
$115-135k
+ Equity Incentive Plan
Office located in El Segundo, CA
Physical security system platform
Open for applications
Physical security system platform
21-100 employees
Open for applications
$115-135k
+ Equity Incentive Plan
Office located in El Segundo, CA
21-100 employees
Company mission
To facilitate better communication and operations by empowering the modern security team with data-forward insights and solutions.
Role
Who you are
- This role requires a unique blend of SaaS startup expertise, customer relationship skills, product intuition, and technical acumen to support application configuration and customer implementation in our high-growth customer landscape
- 5+ years of technical support experience for enterprise customers, whether internal or as an external consultant (MSP)
- A wide knowledge of troubleshooting principles, best practices, and premier support skills
- Exceptional problem-solving abilities with demonstrated experience turning complex customer challenges into opportunities
- Experience with Unix/Linux OS including installation and updates, common administrative utilities, package management, and networking & security administration
- On-prem and cloud networking experience including troubleshooting configuring routing, firewall rules & virtual private networks
- Experience working with virtualization platforms (VMware ESXi, Proxmox, AHV, etc.)
- Experience with API authentication and authorization mechanisms, data serialization, validation, and creating comprehensive documentation
- Experience with Git and CI/CD
- Experience working in one or more major cloud provider environments (AWS, Azure, GCP)
- Desire to work on projects internally and externally with experienced technical personnel
- Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
- Strong time management, organizational, written and verbal skills
Desirable
- Experience working directly with Value Added Resellers (VARs) and Original Equipment Manufacturers (OEMs) to resolve technical issues and gather context for unique integrations
- Experience with AWS CLI / Docker / Kubernetes / SQL / Tailscale / Terraform / Python
- Experience with relevant compliance or risk management standards and frameworks
- Experience working closely with Product stakeholders to deliver customer feedback
- Startup experience and/or early stage SaaS experience
- Direct experience supporting a GSOC or SOC environment
- Experience configuring technical components of SaaS Web Applications in conjunction with customer personnel
- Experience working inside of leading Access Control Systems (Lenel, CCURE, Genetec, etc.)
- Experience with security camera providers and streaming / recording technologies
- Experience building custom web or IT applications
What the job involves
- As an Implementation Engineer, you will collaborate closely with customer security programs to enhance their operations with the HiveWatch GSOC OS SaaS platform
- Implementation team members collaborate closely with Product to define requirements and facilitate desired outcomes, as well as Engineering to ensure proper configuration and a tight feedback loop
- You'll leverage your deep technical support and operational experience to understand customer needs, implement technical solutions, and ensure our platform delivers measurable security outcomes in their environment
- Execute timely implementations of the HiveWatch GSOC OS SaaS platform for customer security programs
- Collect pertinent system and security program information while building relationships within customer security teams and technical teams
- Create and deliver customer facing documentation regarding configuration changes and new and enhanced features
- Deeply understand both technical and customer facing components of our software products
- Facilitate delivery of feedback to the Product and Engineering teams to meet customer use cases and needs
- Work from our headquarters in El Segundo, CA
Our take
HiveWatch is modernizing the security industry by bridging the gap between security-driven and tech-driven physical security systems. The data collected from its sensors and operational programs is used to improve existing installed security systems, helping businesses and organizations transition from reactive-only responses to programs that identify threats before they happen.
HiveWatch has differentiated itself from existing physical security information management (PSIM) companies by being “cloud native” from the moment of inception. This means it is able to avoid issues traditional PSIM systems face when protecting employees and business operations across a largely distributed workforce.
The company has already attracted significant attention in the security industry and has raised impressive funding with leading investors including former Twitter CEO & COO Dick Costolo, Adam Bain of 01A, and Stephen Curry’s venture firm Penny Jar Capital. The new funding will enable the company to build a better customer experience and expand its engineering team.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Oct 2021
$20m
SERIES A
Total funding: $20m
Company benefits
- Work-Life Balance: Work from home 2 days a week, unlimited PTO for salaried employees (and yes, we actually encourage you to use it!), and paid company holidays
- Family Friendly: Flexible scheduling for family commitments – from recitals to doctor appointments, and optional pet insurance for your furry family members
- Health Benefits: Comprehensive medical, dental, and vision coverage for you and your dependents, along with mental health support and resources, optional HSA or FSA plans, and life and disability insurance
- Perks & More: 401(k), regular team events and celebrations, learning and development opportunities, and an employee referral program.
Company HQ
El Segundo, CA
Leadership
Ryan Schonfeld
(Co-Founder & CEO)Founder & current CEO of RAS Consulting & Investigations. They have also been a consultant for the U.S. Department of State for 10+ years, having worked on Diplomatic Security's counter-terrorism initiative, the Anti-terrorism Assistance Program.
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