Senior Site Reliability Engineer, ManyChat
More information about location
Chatbot marketing
Be an early applicant
Chatbot marketing
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- 5+ years of experience managing Linux in production (Ubuntu, Amazon Linux)
- Strong experience with Kubernetes (ideally EKS), Helm, and Terraform
- Comfort with running and debugging Python workloads in containers
- Solid understanding of networking, IAM, and cloud security best practices
- Hands-on Nginx experience (Ingress and reverse proxy setups)
- Excellent communication skills; you can explain complex infra to devs clearly
Desirable
- Strong Ansible skills beyond the basics
- PostgreSQL or Amazon RDS tuning and operations experience
- Deep understanding of observability tools (Prometheus, Grafana, Loki, etc.)
- Familiarity with PHP production environments
- Experience with TDD, CI/CD best practices, and agile development
- Any previous SRE-like exposure such as building resilience, automation, or incident tooling
What the job involves
- We’re looking for a Senior Site Reliability Engineer who thrives at the crossroads of classic Linux and AWS infrastructure and modern Site Reliability Engineering. This is a high-impact, hybrid role designed for someone who can manage cloud resources, harden Kubernetes clusters, and shape a more reliable and developer-friendly platform
- We need you not just to maintain but to rethink and evolve our infrastructure, balancing hands-on operations with strategic improvements that future-proof our growing AI product landscape
- You’ll take over key responsibilities from our current Infra Lead who is transitioning to a software-focused role, giving you immediate ownership and space to shine
- You won’t be a cog in a massive SRE org. You’ll be the bridge between Infrastructure and Engineering, shaping how we scale Kubernetes, how we approach platform reliability, and how developers ship fast without fear. You’ll get autonomy, ownership, and a smart, humble team excited to learn with you
- Maintain and harden AWS infrastructure (EC2, ALB/NLB, WAF, IAM, CloudWatch)
- Operate and evolve our EKS clusters powering Python-based AI services
- Migrate existing services to Kubernetes using Terraform and Helm
- Codify infrastructure with Terraform and manage host-level automation via Ansible
- Build and improve CI/CD pipelines with GitHub Actions
- Own observability efforts: Prometheus, Grafana, alerting, and on-call readiness
- Support OS-level patching, certs, WAF rules, and general infra hygiene
- Partner with engineers to guide best practices and drive platform reliability
- Create clean, maintainable infrastructure documentation and playbooks
- Occasionally support rare off-hours incidents (don’t worry, really rare)
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardised responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customised chatbots without needing any experience in coding. The startup focuses on providing small businesses with opportunities to equip the messaging services of their Facebook and Instagram business pages with automotive customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations annually. Although there is tough competition in this field, including new AI chatbots arriving on the market, ManyChat enjoyed a Series B round in 2025, which will be used to expand its market reach. A focus on ease of use and code-free customisation will likely ensure its ongoing popularity.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$140m
SERIES B
Apr 2019
$18m
SERIES A
Total funding: $163.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Mikael Yang
(Co-Founder & CEO)Studied at State University before co-founding ManyChat in July 2015. Has been CEO ever since.
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