Senior Account Manager, Quantum Metric
$100-125k
+ $30k-40k variable & Equity
More information about location
Continuous product design platform
Posted today
Continuous product design platform
201-500 employees
Posted today
$100-125k
+ $30k-40k variable & Equity
More information about location
201-500 employees
Company mission
To improve how organizations use their data to understand their customers and build customer-defined digital products faster.
Role
Who you are
- Educational Foundation: Bachelor's degree in Business Administration, Management, or a related field
- Strong Project & Workflow Management Skills: Proven ability to develop and execute strategic plans, manage complex projects with executive oversight, maintain excellent organization, and demonstrate a high level of strategic thinking and attention to detail
- Executive Communication and Presentation Abilities: Strong verbal, written, and presentation skills with the ability to articulate strategic value propositions and influence executive-level stakeholders
- Extensive Experience in Enterprise Account Management: 7+ years of progressive experience successfully managing and growing relationships with large, complex enterprise clients at the strategic level
- Solutions-Focused and Collaborative Approach: Demonstrated ability to take a proactive, solutions-oriented, and collaborative approach to addressing complex issues both internally and externally
- Growth-Oriented and Coachable: Eagerness to learn and be coached, with a proactive approach to sharing both successes and learnings with peers to foster collective growth
- Demonstrable Executive Communication and Influence: Proven ability to communicate effectively, present confidently, and influence key stakeholders at all levels within an organization, including executive and C-suite leaders
- Proficient in multitasking: Demonstrated ability to manage multiple account initiatives simultaneously while maintaining a high degree of accuracy and attention to detail
- Consistent Track Record of Exceeding Growth Targets: Proven history of consistently meeting and exceeding individual customer retention and expansion goals
- Travel Agility: Ability to travel as needed (approximately 20-30% of the time, or two to three times per month) for client engagements and executive-level industry events as needed
What the job involves
- Become a key leader within our Customer Success organization as a Senior Account Manager
- You will play a pivotal role in fostering deep, strategic partnerships with our key enterprise clients, ensuring their retention, continued success and driving significant account growth and expansion
- Working closely with Customer Success Managers and collaborating with our Sales, Product, and Marketing teams, you will be instrumental in identifying and capitalizing on opportunities to expand our most valuable customer relationships
- Your ability to understand complex business challenges, articulate the strategic value of our solutions, and build strong executive-level relationships will be critical in driving customer advocacy and providing invaluable insights to our internal teams
- Lead Strategic Customer Partnerships: Serve as the primary point of contact for key enterprise accounts, building and nurturing strong, executive-level relationships based on trust and mutual success
- Drive Strategic Growth Initiatives: Collaborate closely with Sales leadership to identify, develop, and execute strategic account plans focused on significant expansion opportunities and increasing customer lifetime value
- Manage and Exceed Growth Targets: Take ownership of account renewal and expansion goals, providing accurate forecasting and developing proactive strategies to consistently exceed targets
- Successfully negotiates contracts and renewals driving renewal growth and retention
- Develop and Implement Account Plans: Create and execute comprehensive account plans in collaboration with the broader Customer Success and Sales team, ensuring clients achieve their critical business outcomes and realize the full value of our solutions
- Conduct Executive-Level Strategic Reviews: Lead regular Quarterly Business Reviews (QBRs) with executive and C-suite client stakeholders, demonstrating the strategic alignment and impact of our solutions on their overarching organizational objectives
- Maintain Internal Visibility: Regularly update our internal systems with accurate and insightful information regarding account health, renewal status, and growth opportunities, providing clear visibility for executive leadership and cross-functional teams
- Regularly engage with the internal Executive Team on risk, opportunities and key initiatives
- Champion Strategic Customer Advocacy: Proactively identify and cultivate opportunities for customer advocacy, including executive-level case studies, speaking engagements, and webinar participation
- Drive Customer-Led Growth: Educate executive stakeholders on the value of new features, advanced use cases, and enterprise-level integrations, ensuring they maximize the benefits of our evolving platform
Our take
Quantum Metric accelerates the creation of digital products by enabling businesses to build faster, more efficiently, and with greater confidence. Its continuous design platform connects companies directly with digital customer interactions, allowing them to make real-time decisions that align their products with consumer preferences. The effectiveness of Quantum Metric's approach is evident in its impressive client list, which includes US Bank, Western Union, Air Europa, and laska Airlines.
Its clientele spans diverse industries, from eCommerce to fintech. This breadth is unsurprising given the increasing online shift across most sectors, making the creation of optimal digital products more crucial than ever. With booming areas like eCommerce and neo-baking, many companies have the financial resources to invest in tools that support and strengthen their operations.
The platform's versatility across various business areas gives Quantum Metric a competitive edge over rival analytics tools from Adobe and Google, which are more limited in scope. Given this advantage and the expanding digital landscape, Quantum Metrics is well-positioned for continued significant success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2021
$200m
SERIES B
Sep 2018
$25m
SERIES A
Total funding: $228m
Company benefits
- Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company
- Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities
- Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need
- Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here
- 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program
- Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
- Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks
- Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs
Company HQ
Northgate, Colorado Springs, CO
Leadership
Mario Ciabarra
(CEO)Began their career as a PwC Consultant before a combined 2 years at Virgin and HP. They founded DevStream, Rock Your Phone, and Intelliborn before founding Quantum Metric in January 2015.
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