Renewals Manager, Hightouch
AI platform for marketers
Be an early applicant
AI platform for marketers
201-500 employees
Be an early applicant
201-500 employees
Company mission
To make the best customer data technology in the world available to every enterprise.
Role
Who you are
- 2+ years demonstrated success in a Renewal Management and/or Account Management and/or Sales/Customer Success -- ideally within SaaS offerings
- Experience managing customer retention and adoption of a SaaS product for complex/strategic accounts/territories
- Participate in AM/CSM led business reviews, and lead Renewals Meetings as needed
- Excellent customer management skills; including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Must be a self-starter with the ability to work independently and in a team environment
- Strong level of urgency, organization and prioritization skills
- Strong process management, financial acumen and contractual engineering skills
- Ability to react and adapt to potential rapid shifts in priorities
- Exceptional verbal and written communication skills
- Strong work ethic and quota achievement
- We need your unique perspective for our continued innovation and success
What the job involves
- A Renewal Manager at Hightouch is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Hightouch customers
- Serving as their assigned customers’ main point of contact for their contract extension with Hightouch, they will foster a high level of trust, satisfaction, and engagement across their assigned accounts
- The RM will develop and execute the renewal strategy for their portfolio
- The RM will own managing the end-to-end renewal process, negotiation and contract terms
- To be successful, the RM will partner with the Account Executive to make sure our customers are realizing the value of their investment, and are able to demonstrate the value differentiation of Hightouch versus our competitors
- The RM is a member of the Customer Success organization, will carry a revenue renewal quota
- We work alongside the Account Managers to drive adoption and user engagement, which will aid in the efforts for the Renewal team to grow the account
- Driving the qualification, quoting, and Salesforce processes to bring renewals to a close
- Identify customer needs and demonstrate account management capabilities to guide renewal closure
- Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust
- Understand Hightouch’s Licensing Model to provide Customer assistance in licensing discussions
- Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
- Leverage customer data and behavior to assess the health of each renewal
- Support customer conversations around renewal readiness, timing, and general customer procurement inquiries
- Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals
- Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal
Our take
With the growing need to combine data sources, along with the rise of cloud computing, demand for effective data integration tools and services has been on the rise. Hightouch provides a composable customer data platform to serve innovative marketers, alongside AI-powered tools for marketing.
Hightouch's platform helps marketers to build audiences and customer identities, collect and synch data, and analyse campaigns. LLM-based agents can be deployed to help streamline marketing, and the platform also supports AI decisioning. This comprehensive suite enables Hightouch to serve a range of businesses such as Spotify, Docusign, Warner Music Group, Grammarly and Autotrader.
Through development and acquisitions, such as of Workbase and Whatis, Hightouch has expanded steadily over the years. So long as it continues to enhance its capabilities and provide seamless data activation for its growing customer base, the company should have a bright future ahead of it.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2026
$150m
SERIES D
Feb 2025
$80m
SERIES C
Total funding: $322.4m
Company benefits
- Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
- Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
- Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
- Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
- Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
- Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
- Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home
Company HQ
Mission District, San Francisco, CA
Leadership
Tejas Manohar
(Co-CEO & Co-Founder)A Software Engineer with experience in lead roles at Lottery.com and Segment. Co-founded Hightouch in 2019.
Josh Curl
(CTO & Co-Founder)Significant Software Engineering experience at Rancher Labs and Segment. Co-founded Deviceplane in 2019 before co-founding Hightouch.
Kashish Gupta
(Co-CEO & Co-Founder)Experience as a Product Manager for LYNK in 2016. Founded Mama's Cookin' in 2015 before co-founding Hightouch in 2019.
Salary benchmarks
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