IT Support Engineer, MiQ Digital

£35k

+ Bonus and performance incentives

macOS

Windows

Okta

JIRA

Slack

Google Workspace

Junior and Mid level

London

More information about location

3+ days a week in office (Holborn, London)

Programmatic advertising agency

Be an early applicant

Programmatic advertising agency

1001+ employees

B2BMarketingAnalyticsMarket researchSaaSAdvertisingMedia

Be an early applicant

£35k

+ Bonus and performance incentives

macOS

Windows

Okta

JIRA

Slack

Google Workspace

Junior and Mid level

London

More information about location

3+ days a week in office (Holborn, London)

1001+ employees

B2BMarketingAnalyticsMarket researchSaaSAdvertisingMedia

Company mission

To produce the best programmatic media results, underpinned by the sharpest data insights and delivered by the smartest people.

Job

Company

Role

Who you are

Minimum experience of 2 years working in a similar role onsite
Strong working knowledge of MDM solutions (i.e. JAMF, Jumpcloud)
Strong working knowledge of Google Workspace and Slack
Experience working with Okta and Jira are beneficial
Basic networking skills and awareness of troubleshooting issues (WiFi, LAN)
Strong working knowledge of MacOS and Windows technologies
Experience with AV and conference room technology (Logitech would be an advantage
Excellent verbal and written communication ski ls
Strives for efficiency and effectiveness
Adaptable to a multitasking environment, process oriented
Lives agile best practices
Alignment with MiQ's core values/culture
A can do attitude to provide energy, drive and enthusiasm
A dream to grow your career as the company scales
Continuously seeks knowledge—learns from others, recognizes areas for improvement, and embraces personal growth

What the job involves

We are looking for an IT support professional who can assist our UK based Senior Systems Engineer with temporary cover during our busier times and throughout vacations periods
Providing 1st and 2nd line technical support for our MiQ users
Monitor and respond quickly & effectively to a wide range of hardware, software, and network issues faced by end users
Offer timely and effective technical support through multiple channels, including email, Slack, ticketing desk, and in-person assistance
Ensuring conference room solutions are fully functional and resolving any issues that arise
Install, configure, and update hardware and software systems in accordance with best practices
Assisting with onboarding new hires, including orientations if required
Hardware setup and decommissioning via Jumpcloud MDM and other applications
User account setup and decommissioning via Google Workspace and Bettercloud
Maintaining Network Infrastructure and resolving issues
Proactively monitor and maintain any associated systems including asset management
Contribute, and eventually lead, special projects within IT teams
Any other tasks as required by IT Team Lead

Salary benchmarks

Our take

MiQ is a global leader in programmatic media, partnering with brands and agencies to connect data and insights for high-performance marketing campaigns. Serving clients like American Express, Avis, Lenovo, and Microsoft.

MiQ boasts it's strengths in targeting minority demographics through its innovative use of data and technology. Amid rapid shifts in consumer behaviour, MiQ's expertise in audience targeting is increasingly valued.

The company has expanded into markets including China and India and focuses on strategic partnerships and product enhancements, such as a programmatic package for online advertising in a post-third-party cookie environment. 2024 has seen it refresh its leadership team and pick up momentum in its industry growth.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

16% employee growth in 12 months

Glassdoor (3.6)

Company

Company benefits

A hybrid work environment
New hire orientation with job specific onboarding and training
Internal and global mobility opportunities
Competitive healthcare benefits
Bonus and performance incentives
Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives
Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Company HQ

NoMad, New York, NY

Leadership

Gurman Hundal

(Co-founder & Executive Chairman)

Former Head of AnyMedia Network at Associated Northcliffe Digital.

Lee Puri

(Co-founder)

Experience as Business Development Director at Unanimis and Commercial Director at AdLINK Internet Media.

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