Bilingual Care Navigator, Care Continuity

• Fluency in English and Spanish, both spoken and written
• High school diploma or equivalent
• At least 18 years old
• Strong customer service and communication skills
• Comfort working across multiple windows and computer applications at once
• Ability to troubleshoot basic computer issues on your own
• A quiet, distraction-free home workspace and reliable high-speed internet
• A self-motivated, dependable, and organized work style, with strong multitasking skills
• Our best Care Navigators put people first. They're proactive, take ownership of their work, and treat every patient with patience and respect, especially patients who may be feeling overwhelmed after a hospital stay

Desirable

• Care Continuity is hiring a Bilingual Care Navigator, fluent in English and Spanish, to help patients get the follow-up care they need after leaving the hospital
• You'll contact recently discharged patients and help them schedule their recommended follow-up appointments
• For patients who accept our services, you'll call their physicians' offices to book those appointments
• Your work helps patients make a smooth, healthy transition from hospital to home
• This role suits someone who enjoys working independently on daily assignments, pitches in to support the team, and cares about patients
• If you want a customer service career in healthcare, from home, we'd love to hear from you
• Make and receive calls with patients and provider offices in English and Spanish
• Schedule follow-up appointments on patients' behalf, based on their preferences and availability
• Review patient charts (written in English) to understand follow-up recommendations
• Verify insurance coverage using online tools and resources
• Send and receive medical records by fax
• Write clear, detailed notes in English on patient scheduling preferences and call outcomes
• Manage your daily workload independently and support teammates when needed