Global B2C CRM Specialist, TheFork
+ Bonus
2-3 days a week in office
Online restaurant reservation platform
Open for applications
Online restaurant reservation platform
501-1000 employees
Open for applications
+ Bonus
2-3 days a week in office
501-1000 employees
Company mission
To connect the world's favourite restaurants and the broadest community of loyal diners.
Role
Who you are
- Language Requirements: Mother Tongue level of French (at least C2) and proficiency in English (B2)
- Experience: 1-3 years of experience in similar roles
- Doer and Business Driven: with a smile
- Eager to Learn: Being an active listener
- Detail-Oriented: Strong attention to detail as sending communications to diners
- Technical Skills: Mastering a CRM marketing tool is kind of hobbies for you
- Proactive Problem Solver: Skilled in identifying issues, proposing solutions, and driving resolution. Ability to simplify complex problems, create pragmatic solutions, and find workarounds
- Team Player: Enthusiastic, humble, sociable and open to interact with different stakeholders
Desirable
- Knowledge of Braze and Stripo marketing tools
- Experience in CRM Users Journeys development is highly appreciated
- Understanding of the challenges and opportunities of the CRM channel
- Analytical Skills: Play and interpret reporting, with ability to react accordingly
- Passion for the restaurant industry
What the job involves
- Marketing Users Journeys Creation & Improvement: From A to Z, imagine and roll out the users’ journeys of tomorrow using data fields, marketing channels, rules orchestration, etc
- Dive into the Data Fields possibility: Unlock new journeys scenario and improve both segmentation & personalization
- Express your Creativity on Copywriting: Write the master content of Newsletter & Pushes of your marketing journeys following internal brand guidelines
- Master Tool Management: Stripo as HTML provider tool; Braze as multi-channels Campaigns/Journeys orchestration and sending tool
- Report and Analyze: Through Tableau and homemade Reports to define where the next focus needs to be to reach higher results
- Run your AB Test Learning Mindset: Never let an open question unanswered; roll out learnings as speed wins to improve performances on a daily basis
- Lead and/or Support Projects: Realize our taste of innovation
- Coordinate and Set Up Ad Hoc Campaigns: Leading monthly prioritization request meeting with multiple stakeholders and guarantee the set up and deliverability on time by making sure each team is following process and deadlines
Our take
TheFork's platform plays a significant role in the digitisation of the hospitality industry by offering users a seamless way to select restaurants based on their preferences, read user reviews, check real-time availability, and make instant online reservations.
In addition to serving customers, TheFork also partners with restaurants by providing them with TheFork Manager, a software solution designed to optimise reservation management and streamline operations, This software helps restaurants improve their service and boost revenues by making their operations more efficient and responsive to customer demands.
A TripAdvisor company, TheFork has made significant contributions ot the global dining industry, partnering with 60,000 restaurants, achieving 30M app downloads, and attracting over 400M users. Celebrating its 15th anniversary in 2022, the company has cemented itself as a top player in the space, with future projects including a product for small and family-run restaurants, to support them as the industry becomes more competitive and complex.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Company HQ
Saint-Merri, Paris, France
Leadership
Almir Ambeskovic
(CEO, not founder)Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 16 more jobs at TheFork