Senior Counsel, Ultimate
Mergers and Acquisitions
$180-270k
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
$180-270k
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- 7+ years combined corporate and M&A experience at a law firm and in-house corporate legal department
- Juris Doctor degree from an accredited law school
- US state bar active member in good standing
- Expertise in the M&A process from beginning to post-closing issues
- Comprehensive understanding of the key strategic risks and opportunities of tech M&A
- Mastery of key negotiation points and market positions for the tech industry
- Proactive and self-starter on high impact projects
- Strong curiosity for all aspects of a technology company
- Resourcefulness in seeking out and finding accurate and relevant information
- Organized and detail-oriented while juggling competing priorities
- Excellence in forming well-reasoned judgements in complex situations with limited information
- Solution-oriented mentality and the ability to make risk-based judgements
- Strong business acumen and ability to distill legal advice into actionable guidance for business partners
- Team player with an understanding of how all cross-functional teams contribute to the success of a transaction
- Effective communication with individuals at all organizational levels, including executives and senior management
- Ability to uphold the highest standards of discretion and confidentiality
What the job involves
- Zendesk Legal is looking for an experienced Senior Counsel to join its growing world-class legal team to facilitate growth and mitigate risk at Zendesk through support of the corporate function
- You will have the opportunity to make a lasting impact on an active strategic transactions program at a high-growth, private equity-backed company
- This role reports to the Director, Corporate and Securities, who leads governance, securities, and strategic transactions for the company
- Lead the M&A function for the legal team
- Foster growth and expansion through acquisitions by developing strategy and structuring for critical strategic transactions and negotiating alongside Corporate Development on behalf of the business
- Manage risk for the business by negotiating principal deal related documents
- Realize efficiencies through leading outside counsel and cross-functional diligence teams
- Advise business leaders on legal and strategic risks and propose business oriented solutions
- Work with integrations counsel, the Integrations Management Office, and cross-functional teams to develop realistic and healthy integration plans, and support other post-closing matters
- Assist the Corporate Legal team on various other corporate matters, including entity management, investor relations, corporate governance and securities regulations
- Own other special projects/processes as necessary and/or desired
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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