Sales Operations Manager, Thomson Reuters

• 3+ years of Sales Operations, Business Operations, or Commercial Support experience in B2B media, publishing, data intelligence, or SaaS
• Solid working knowledge of Salesforce with exposure to order management/ERP systems; experience documenting system requirements and supporting testing for system enhancements
• Proven skills in reporting and visualization tools (Power BI, Tableau, or advanced Excel); ability to analyze data and present performance metrics clearly and simply
• Experience managing and improving processes and projects; ability to handle multiple priorities, deliver with limited guidance, and think critically about how operations affect sales performance and revenue
• Strong understanding of the sales lifecycle and how it connects to finance, customer operations, marketing, and campaign delivery
• Action-oriented problem solver with strong collaborative communication skills, ability to build relationships across teams and locations, and proven capability to explain complex systems clearly

Desirable

• The Sales Operations Manager supports Reuters Professional's commercial teams (The Insurer, Digital, and Events) as a hands-on operations partner, enabling sales performance through data-driven insights, process improvement, and systems excellence
• You'll work directly with the Senior Manager, Sales Operations and commercial leadership to streamline workflows, remove seller blockers, maintain CRM hygiene, and provide real-time visibility on sales performance
• This is a fast-paced role for an action-oriented problem solver who connects operational dots, thinks critically about business impact, and actively drives sales velocity and revenue growth
• Drive continuous process improvement across the end-to-end sales lifecycle, removing friction, eliminating seller blockers, and working closely with campaign managers and ad operations to ensure smooth post-sale handoffs and consistent adherence to sales processes
• Own business requirements for Salesforce and order management system enhancements, specifying needs, supporting user acceptance testing, managing change rollouts, and delivering training to drive adoption and user proficiency
• Develop and maintain dashboards, reports, and forecasting tools using Salesforce and BI platforms that provide sellers and leadership with reliable visibility of KPIs, pipeline health, and risks; use data to deliver actionable operational insights
• Enforce data governance and pipeline discipline through CRM data enrichment, cleanup, and quality monitoring; proactively identify and correct data gaps that impact forecasting accuracy, reporting reliability, and sales team productivity
• Partner cross-functionally with Finance, Customer Operations, Marketing, and Product to prioritize operational improvements, manage multiple concurrent projects, and translate business requirements into practical solutions with minimal guidance

• End Date: November 1, 2026