Scale Customer Success Manager, Envoy

• Experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience, preferably from B2B SaaS companies
• Expertise in post-sales full lifecycle management with a large portfolio of mid-market / smb accounts
• Excellent prioritization skills that allow you to execute high-touch and tech-touch strategies simultaneously
• Notable presentation skills
• Efficacy in leveraging data and business intelligence to help achieve your customer’s goals as well as your own internal goals

Desirable

• This person will work closely with our sales and support team to ensure our customers receive a great experience
• Ensure a success plan and metrics are in place with each customer to help them achieve business value with Envoy
• Efficiently drive your accounts (~200-300) across the customer lifecycle, from implementation and enablement to adoption at scale
• Leverage tools and technology to deliver value to multiple accounts at once through many programs through email campaigns, custom trainings/webinars, new collateral, and hosting office hours
• Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
• A high degree of trust in your ideas and execution
• An opportunity to partner and collaborate with other talented people
• An inclusive community where you feel welcomed and cared for as a person
• The ability to make an immediate impact helping customers create a great workplace experience
• Support for your personal and professional growth