Partner Success Manager, Aiven

• Based in the United States, able to work across AMER time zones
• Experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment
• Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders
• Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes
• Strong communication, stakeholder management, and project management skills
• Working knowledge of cloud infrastructure or open-source data technologies, or the ability to build that fluency quickly
• Demonstrated day-to-day use of AI tools (e.g., Claude, ChatGPT, Copilot or similar) to research, analyze data, draft communications and reporting, and automate repeatable tasks, with the judgment to review, verify, and own the output
• An AI-native working style: defaults to building reusable prompts, templates, and workflows rather than doing recurring work manually, and can show concrete examples of how this has improved output or capacity in a previous role
• Don't worry if your experience doesn't line up perfectly—we still encourage everyone to apply. We believe in investing in our crabs' professional growth

Desirable

• Aiven's OEM partners embed Aiven's open-source data platform into their own products
• Once a partner is live, the Partner Success Manager (PSM) owns making that partnership thrive: driving adoption, running the operating cadence, and helping the partner launch new services on Aiven
• This is a success and expansion role, not a sourcing role
• The PSM does not carry a new-partner acquisition target — that responsibility sits with the OEM sales/account team
• The PSM's mandate starts once a partner is onboarded, and the job is measured by how successful that partner becomes
• Own partner success for an AMER OEM portfolio — be a primary, non-commercial point of contact for a set of live OEM partners, responsible for their health, satisfaction, and growth on Aiven
• Run Quarterly Business Reviews (QBRs) — prepare and lead the regular business review cadence with each partner, tracking goals, usage, and joint success metrics, using AI tooling to accelerate data pulls, analysis, and QBR material preparation
• Launch new services with partners — coordinate the rollout of new Aiven services and features into existing partner products, end to end
• Work cross-functionally — partner closely with Engineering, Presales, and Marketing to remove blockers, align on roadmap, and give partners what they need to succeed
• Represent the partner internally — bring partner feedback, feature requests, and escalations into the right Aiven teams, and close the loop back to the partner
• Track and report on partner health — maintain a clear, AI-assisted view of adoption, satisfaction, and growth for each partner in the portfolio, and report it up to leadership
• Build joint success plans — define, with each partner, what success looks like for them, and the roadmap to get there
• Deliver partner sales enablement — run regular enablement sessions for partner sellers and pre-sales on selling Aiven DBaaS, using AI to produce and tailor enablement content per partner
• Operate as an AI-native practitioner — build and maintain AI-assisted workflows, templates, and playbooks for the recurring work of the role (QBR prep, health reporting, launch coordination, partner communications), continuously improve them, and share them so they become the standard operating model for the OEM Partnerships team
• What Success Looks Like:
• Partners in the PSM's portfolio run a regular QBR cadence and can point to progress against their joint success plan
• New Aiven services get launched into partner products on schedule, with Engineering, Presales, and Marketing aligned
• Partner satisfaction and platform adoption grow within the existing portfolio, not measured by net-new partner count
• The recurring work of the role runs on documented, AI-assisted workflows that other members of the OEM team can pick up and reuse