Customer Success Manager, Torch Technology

• 2 to 5 years of experience in Customer Success, Account Management, or a client-facing role
• Strong communication and relationship-building skills
• Comfortable with having significant phone and video call time with customers for relationship management
• Comfort with using data and insights to drive conversations
• A proactive, detail-oriented mindset with a focus on customer value
• Eagerness to learn, grow, and contribute to a fast-paced, customer-obsessed team

Desirable

• We’re looking for a Customer Success Manager to join our growing team. You’ll manage a portfolio of small to mid-sized accounts, guide customers through onboarding and adoption, and play a key role in retention and growth.
• Along the way, you’ll develop expertise in customer engagement, platform usage, and account management—while collaborating across teams to improve the overall customer journey
• Own a portfolio of small to mid-sized dental practice customer accounts, ensuring a smooth onboarding, platform adoption, and renewals
• Drive product usage and value through proactive check-ins, education, and support
• Understand customer goals, track account health, and flag risks early to ensure retention
• Help customers maximize Torch features like cost savings, efficiency, and vendor consolidation
• Run quarterly reviews with customers to align on goals and highlight Torch’s value
• Assist with account setup, order building, and Torch platform education
• Log key customer insights in Salesforce and identify trends across your book
• Collaborate with Product, Operations, and Supplier teams by sharing feedback and insights
• Support pilot programs and contribute to process improvements with senior team members