Senior Relationship Manager, Flywire
+ RSU's + Employee Stock Purchase Plan
Global payments processing
Be an early applicant
Global payments processing
1001+ employees
Be an early applicant
+ RSU's + Employee Stock Purchase Plan
1001+ employees
Company mission
To save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates.
Role
Who you are
- 6+ years of sales, account management, or client management experience
- BS/BA in Business, Finance, or Marketing Management - or other relevant fields
- A background working in education and/or fintech (preferred)
- Strong proactive commercial drive
- Experience in consultative sales; the ability to build rapport quickly, identify and diagnose business problems, demonstrate products remotely, or in person, and meet the specific customer needs with effective solutions
- Ability to speak to the technical aspects of a solution
- Strong communication skills (written and oral)
- The ability to handle multiple initiatives simultaneously
- Familiarity with CRM applications (Salesforce preferred)
- Ability to professionally handle client issues and implement effective resolutions
What the job involves
- We, at Flywire, are seeking a strategically minded Senior Relationship Manager (Senior RM) to work with our existing portfolio of Education Clients – to gain a deep understanding of our clients’ worlds and to align Flywire’s products and services with their objectives
- In doing so we will build stronger client relationships across campus, increase the utilisation of our platform(s) and ultimately drive revenue
- The Senior RM, reporting directly to the Head of Relationship Management UK, will work closely with the Sales, Implementation, and Client Optimization to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry
- Gain a clear understanding of clients goals at an organisational, departmental and individual level and ensure these are documented in strategic account plans
- Stakeholder management including increasing the breadth and seniority of contacts whilst also connecting them with appropriate Flywire counterparts
- Work alongside Client Success and Consultants to capture an in depth knowledge of client’s operations including student lifecycle and payer journey
- Map Flywire’s wallet share of existing payment flow and unearth new opportunities for Flywire products and services, owning the end-to-end upsell, working with Technical Sales support as required
- Managing proposal writing, contract negotiations and renewals
- Oversee deployment of Flywire assets working alongside Implementation and Client Success teams
- Leading an internal account team, ensuring there is a clear understanding of what we are trying to achieve with a client and escalating support requests or issues as appropriate
- Adopt a data driven approach, working alongside Client Analysts, to spot potential risks before they materialise and create a ‘no drama’ environment
- Meticulous organisation and prioritisation to ensure momentum on activities
- Acting as a role model, driving best practice through example. Actively seeks opportunity to suggest and support positive change and improvement. Embraces change with a 'can do' attitude and supports others to achieve their goals
Salary benchmarks
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and recently secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Work From Home Stipend
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Company values
- Global Collaboration. We believe in teamwork. Together we are greater than the sum of individual FlyMates, across experience, location and position. We seek to understand and embrace everyone’s uniqueness, and leverage the power of our FlyMates and customers’ cultural differences and perspectives to create magic.
- Authenticity. We never compromise on integrity, honesty, and kindness. We believe in staying true to oneself, being courageous enough to share your voice and humble enough to admit when you are wrong. Above all, we are straight shooters who encourage both giving and receiving feedback.
- Fulfillment. We recognize that fulfillment comes from personal and professional satisfaction, from bringing our whole selves to work. It is understanding what ignites our individual passions and gets us excited, while being inclusive and knowing that this is different for everyone. We believe that by engaging with the wider community, giving back and contributing, our greater purpose is fulfilled.
- Execution. We take calculated risks and make smart decisions quickly to accomplish our objectives. We are helpful and supportive of each other, yet we hold each other accountable to delivering with a sense of urgency in all that we do.
- Ambitious Innovation. We continuously look for ways to deliver more and new value to our customers, partners and people. We are leaders not followers, curious and open-minded, we recognize there is always room for improvement and strive for excellence and welcome new ideas.
- Evolved Learning. The importance of actively listening, questioning, challenging, and accepting isn’t lost on us. We are a learning organization, eager to expand as individuals, as teams and as a company. We live by the knowledge that there is no endpoint to learning, that there is always room for growth.
Company HQ
Boston, MA
Articles
Leadership
Mike Massaro
(CEO, not founder)Consultant at PwC. VP Strategic Accounts at Carrier IQ, before joining Flywire as VP Business Development in 2013. Became CEO upon departure of founder Iker Marcaide in 2013.
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