Service Desk Analyst, Wavenet
Office located in Stretford, Manchester
Managed service and security provider
Be an early applicant
Managed service and security provider
1001+ employees
Be an early applicant
Office located in Stretford, Manchester
1001+ employees
Company mission
To provide simple, secure solutions to real business challenges.
Role
Who you are
- Strong communication skills – Excellent written and verbal communication, with the ability to explain technical solutions in clear, simple terms to non-technical users
- Technical and analytical ability – Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues
- Time management and adaptability – Proven ability to prioritise tasks, work under pressure, and adapt to changing situations while maintaining high customer service standards
- Teamwork and customer focus – A collaborative approach with a strong understanding of customer needs, IT environments, and service expectations
- Desirable qualifications – ITIL V3/4 Foundation and customer service accreditation are advantageous but not essential
What the job involves
- Contract Type: Permanent, Full Time
- Working Pattern: 8.5-hour shifts scheduled between 7am and 7pm, Monday through Friday
- We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement
- Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service
- Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving for continuous improvement
- Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution
- Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery
- Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction
Our take
Wavenet is one of the UK;s leading manged service providers, offering businesses everything from cloud and cybersecurity solutions to telecoms and intelligent networking. With over 22,000 customers, its helping organisations stay connected and ready for the future.
Following its merger with Daisy Corporate Services, Wavenet is now the UK's largest managed service providers (not to mention, it's also been named one of the UK's Best Workplaces in Tech). This coupled with strong partnerships puts the company in a very promising position for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2015
$53.2m
GROWTH EQUITY VC
Total funding: $53.2m
Company benefits
- Hybrid working
- Electric car scheme
- 25 days' holiday: 28 days after three years of service
- Referral bonus
- Employee assistance programme
- Cycle-to-work scheme
- Company pension scheme
- Enhanced maternity and paternity pay
- Benefits platform: With exclusive discounts and offers
- Living wage employer
Company HQ
Blythe Valley Park, Solihull, UK
Leadership
Philip Grannum
(CEO)Initially joined the Wavenet team as CCO in 2018 and became CEO in 2024. Previously an Executive VP of UK at Interoute, an EMEA Managing Director of Cloud, Security & UC Services at Easynet Group, Director of Cloud & Managed Services at SCC, and CEO at Thus.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Wavenet