Senior Director of Commercial Account Management, Motive
$250-320k
OTE
Fleet management platform for trucks
Open for applications
Fleet management platform for trucks
1001+ employees
Open for applications
$250-320k
OTE
1001+ employees
Company mission
To connect the world’s trucks.
Role
Who you are
- We're looking for a sales leader who thrives in high-growth environments, understands the nuances of SMB/Commercial relationship management, and has a track record of building consultative, value-driven teams
- 10+ years of experience in SaaS sales, account management, or customer success, including 4+ years in a leadership role
- Proven success leading SMB, Commercial, or Mid-Market segments through complex deal cycles, cross-functional dependencies, and strategic renewal motions
- Experience leading offshore Sales, Account Management, or Customer Success teams a plus, but not required
- Strong operational acumen, with comfort using Salesforce, dashboards, AI tools, forecasting models, and pipeline analytics
- Experience with value-based selling and/or multi-product growth motions
- Excellent communicator and cross-functional collaborator with the ability to influence up, down, and across the organization
- Proven ability to build and scale teams in fast-paced, high-growth SaaS environments
What the job involves
- As the Senior Director of Commercial Sales & Account Management, you'll lead a growing offshore team focused on expansion and retention within our CMRL customer base
- This senior leader will own Net ARR growth through a combination of upsell/cross-sell strategy and strategic renewals management
- As a third-line leader, you'll oversee a team of 200+ offshore Account Managers and sellers who manage complex customer relationships across multiple industries and product lines
- This is a customer-facing, results-oriented role that blends sales leadership with lifecycle strategy
- You'll work cross-functionally with Product, Marketing, Customer Support, and Onboarding to deliver a seamless customer experience from first sale through renewal
- Directly manage frontline managers — coaching and motivating them to hit quarterly targets and broader strategic goals, while building a culture of accountability, continuous improvement, and customer satisfaction
- Recruit, hire, and develop top talent, building a bench of future leaders. Bring demonstrated experience scaling sales teams from the ground up and leading through periods of transformational growth
- Partner with Marketing on customer experience, lead generation, and pricing/acquisition strategy. Work with Product, Sales, Onboarding, and Strategy leaders to surface customer needs, inform roadmap decisions, and design incentive plans and GTM strategies that create a cohesive, connected customer journey across global functions
- Track and report on key performance metrics, using data to identify strengths, close gaps, and guide decisions toward quarterly sales targets
- Drive engagement, upsell, and retention strategies, testing and iterating quickly. Serve as the customer-facing escalation point for complex deals, leveraging executive relationships to resolve challenges and close successfully
- Build and refine scalable processes that improve team efficiency and performance
Application process
- Please note; some interviews or new-hire training sessions may be held in person at one of our global offices
Our take
Trucking is a huge but fragmented industry that was largely ignored by Silicon Valley until companies such as Motive (formerly KeepTruckin) came along. The integrated fleet management platform acts as air traffic control for trucks, bringing drivers online and into the 21st century.
The company offers both hardware and software solutions to freight companies, allowing them to manage their fleet and keep their drivers safe. One of these solutions is an AI-powered dashcam that detects unsafe driving behavior in real time and instantly alerts the driver.
The platform, which is used by over 120,000 companies, from small businesses to Fortune 500 enterprises, received $150 million in VC in 2025. This is being invested in expanding the capabilities of its platform through AI, with a suite of AI-powered fleet tools launching in 2026.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2022
$150m
SERIES F
Jun 2021
$190m
SERIES E
Total funding: $567.3m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Obaid Khan
(Board Member & Co-Founder)Studied Political Science and Government at University of California before founding KeepTruckin in 2013.
Shoaib Makani
(CEO & Co-Founder)Studied Government & Economics at LSE. Analytics Intern at Yahoo. Worked for a year at Google as APMM. Went on to work in Business Development at AdMob.
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