IT Engineer, Airship
$74-83.6k
Mobile app experience platform
Job no longer available
Mobile app experience platform
201-500 employees
Job no longer available
$74-83.6k
201-500 employees
Company mission
To help brands master mobile app experiences.
Role
Who you are
- 3+ years of related experience and a degree in a technical field or equivalent experience required
- Intermediate knowledge of Mac OS X, Windows 10 or higher, and Linux experience a plus
- General to intermediate-level knowledge of corporate infrastructure / network concepts and technologies
- Background in supporting many of the following: VOIP-based phone systems, Jamf Suite (100 level), Zoom conferencing, Google Auth, and basic network troubleshooting
- Background in application SaaS support such as: Atlassian, G-Suite, MS Office Suite, DocuSign, and
- Saas subscriptions such as LucidChart, the ability to learn and support a wide variety of user interfaces, etc
- Provide effective communication tailored to the needs of the audience
- Enthusiastic to provide an excellent customer service experience
- Highly organized and detail-oriented
- Focus on continuous improvement
- Can-do attitude
Desirable
- Experience with cloud-based virtualized servers to support
- Apple Certified Support Professional (ACSP)
- Apple Certified Technical Coordinator (ACTC)
- Jamf 200 or Jamf 300 Certifications
What the job involves
- Airship Information Technology team supports choice in our computing environment. We look for innovative solutions to problems, from enterprise-class solutions to open-source solutions and everything in between
- You will work with computer hardware, software, A/V systems, Telephony, Video Conferencing, and network systems.
- All of those things have one purpose: Supporting the people that make up Airship
- We need you to be endlessly curious and think from your customers' perspective. What would make their work easier? Does this software have a user interface that makes sense?
- You will work to develop, test, install, configure, troubleshoot, and provide ongoing support for technical solutions
- As part of this process, you develop the documentation, diagrams, and other instructions to help our internal customers use the solutions we provide
- You will be supporting 3 sites based in our Portland office, and our environment is primarily Mac, with small percentages of Linux and Windows
- Our primary productivity suite is Google’s G-Suite. We use a lot of SaaS tools as a company, and IT does a lot of integration with these tools
- Ongoing application and desktop support
- Install, configure, test, and maintain operating systems, application
- Software and system management tools
- Respond to customer requests via our helpdesk system, walkups,
- Emails, Slack, etc
- Complete all customer support requests in the ticket system, JIRA
- Account provisioning and password management
- Participate in projects and provide assistance as directed
- Assist as needed with network support and troubleshooting, including
- After-hours emergency response
- Create and deliver end-user training
- Create and manage documentation
Our take
Mobile apps have fast proved to be both more engaging and more accessible than websites, with a seamless mobile experience having the ability to grow brand loyalty and increase repeat purchases. Despite this, businesses still struggle to develop user-friendly, optimized mobile apps; leaving many to be downloaded, flipped through, and then never opened again. Airship delivers a mobile app experience platform to enable brands to develop the best mobile apps, that customers will return to again and again.
The customer lifecycle on an app encompasses acquisition, activation, engagement and loyalty – downloading, opening, interacting with and returning to the application. Where companies are failing, says Airship, is in the last three steps, by treating their apps more like promotional channels than a destination for sales. To overcome this, Airship helps brands build exciting, tailored in-app customer experiences that reward engagement, to build loyalty and keep customers using the app into the future. Its platform is comprehensive, so all stages of the process can be viewed and controlled from a single place.
As a leader in customer engagement, Airship is positioned well to capitalize on the fast adoption of mobile applications, as companies seek to optimize customer experiences in this vital sales channel. The company has partnered with and acquired other technologies in the space and has added no-code native app editing to its platform, bolstering its own product offering to a wider market into the future.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Jun 2018
$25m
SERIES F
Apr 2016
$8.3m
SERIES E
Total funding: $100.9m
Company benefits
- Vacation: Work life balance is important; we offer generous paid time off.
- Healthcare: We offer comprehensive benefits, including great health, dental and vision coverage, to help maintain your (and your family’s) health and wellbeing.
- Parental & Family Leave: We offer paid parental leave, along with time off to care for yourself or for your family.
- Career Growth: We support employees’ professional growth: take advantage of our professional development and mentorship programs.
- Retirement: We offer educational sessions, advising and tools to help employees plan for their retirement needs.
- Additional Perks: Frequent catered meals; company events and social activities; commuter benefits; flexible work environment.
Company HQ
Pearl District, Portland, OR
Leadership
Brett Caine
(President & CEO, not founder)Former Board Member at Kareo. Previoulsy President of Citrix Online.
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