Senior IT Support Engineer, iwoca
£50-56k
Online loans for small businesses
Job no longer available
Online loans for small businesses
201-500 employees
Job no longer available
£50-56k
201-500 employees
Company mission
To give small business owners a great experience while getting the finance they need.
Role
Who you are
- Proven commercial experience in an IT or Technical Support role
- Management and setup experience of helpdesk systems and processes. (Jira, Zendesk ect)
- Configuration and installation skills with various operating systems e.g. Windows 11, macOS, iOS, Android, Linux
- Understanding IT security issues and secure configuration principles
- Team player with a fine balance of confidence, gravitas, humility, and enthusiasm: you will work with various stakeholders to get stuff done in a rapidly growing environment
Desirable
- Passionate about skill growth and learning, with a demonstrable sense of curiosity
- Excellent communication skills, with the ability to relay complex technical information to non-technically minded colleagues
- Knowledge of cloud environments (AWS, GCP)
- Scripting languages (Bash, Python, PowerShell)
What the job involves
- We’re looking for a Senior IT Support Engineer
- In the IT support team, you help keep everyone at iwoca productive and happy. You’ll be a primary point of contact for iwoca staff, and influence how we keep systems running smoothly and securely
- IT Support: You’ll have a varied role, with many interesting problems to solve. Your primary focus will be helping evolve IT operations and implementing process automation for IT support
- Taking on projects from concept to fulfilment.
- Working with stakeholders at all levels of the business to ensure that IT is helping them in the best way possible
- Evaluate new and emerging security issues and update operating standards to mitigate threats
- New starter on boarding experience: You’ll collaborate with colleagues in the IT team, and People Ops team, to ensure new starters get the best on boarding experience possible:
- Managing the on boarding processes and implementing improvements
- Working with suppliers to ensure equipment is up-to-date and available for new starters.
- Find innovative solutions for collaboration and knowledge sharing
- IT best practices and process: Review current IT Practices as a team, and proactively push for improvements:
- Process improvements and optimisation
- Proactively find opportunities for automation.
- Develop cutting-edge device management and security solutions
Salary benchmarks
Our take
UK SME's are the backbone of a complex economy that is constantly changing, so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth. iwoca allows SMEs access to business loans in less than a minute, with its API and business marketplace partnerships.
With offerings like iwoca's, gone are the days where waiting up to eight weeks for a loan decision was viable. Its simplified business loans of £1,000 - £500,000 come with no fees attached, and applying online takes no more than five minutes. The ready availability of iwoca loans gives business owners a level of certainty, so that they can make instant decisions to help their business grow.
iwoca has made a number of partnerships with other players in the business finance space, including an impressive industry-first invoice checkout integration with QuickBooks. Funding raised by the company, which is now operating at net profitability, will enable it to meet a recent surge in demand for corporate loans. The company has made several billion in funding available to over 100,000 businesses since launching, positioning itself as a leading European fintech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Great opportunities available to learn from both individuals through shadowing, and teams through presentations and even secondment opportunities -..."
Funding (last 2 of 7 rounds)
Aug 2019
$13m
GRANT
Feb 2019
$25.9m
SERIES D
Total funding: $94.3m
Company benefits
- Flexible working.
- 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years.
- Instant access to emotional and mental health support with our partner, Spill.
- Pension and share options.
- Generous parental leave and a nursery tax benefit scheme to help you save money.
- Two company retreats a year, we’ve been to France, Italy, Spain and further afield.
- A learning and development budget.
- Company-wide talks with internal and external speakers.
- Events and clubs, like bingo, comedy nights, yoga classes, football, etc.
- Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents.
- Paid volunteering day to support your chosen charity.
- Cycle-to-work scheme and electric car scheme.
- See iwoca benefits & policies for detail and some additional benefits: https://coda.io/@iwocauk/iwoca-benefits-policies-uk
Company values
- Motivated: Going to work shouldn't feel like a slog, so we want everyone in the team to personally care about what they're working on. We stay motivated by celebrating our wins, learning from our mistakes, and always looking for new gaps to step into.
- Smart: At iwoca being smart isn't about what you know, it's about how you think. Smart thinking means looking at each problem by asking ‘why’ first, then figuring out ‘how’.
- Humble: We know all ideas are flawed, all code has bugs, and everyone makes mistakes - it’s how we learn. For us, being humble means you question yourself first, rather than your team.
- Growth Mindset: We think there's always a better way to solve a problem. So we never let ourselves get comfortable with being good enough.
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Christoph Rieche
(CEO)James Dear
(Head of Systems & Numbers)People progressing
Joined as a Customer Onboarder, moved into the Broker Team and has most recently been promoted to Partnerships Manager.
Diversity, Equity & Inclusion at iwoca
- We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.
Share this job
View 25 more jobs at iwoca