Head of Service Partnership, Exponential-e
Cloud, connectivity and communications provider
Open for applications
Cloud, connectivity and communications provider
501-1000 employees
Open for applications
501-1000 employees
Company mission
To sustain the status whereby Exponential-e is formally acknowledged among their peers, competitors and clients as the most advanced and innovative business technology enabler in the world.
Role
Who you are
- Extensive experience in managing high-value, complex, multi-party service deliveries and operations
- Strong proficiency in Prince2 and/or Agile Project Management methodologies
- Proven track record in overseeing large-scale IT infrastructure projects, including data centres and network services
- Exceptional stakeholder management and communication skills
- Strong leadership and team management abilities
- Excellent problem-solving and conflict resolution skills
- Strong understanding of regulatory and security compliance requirements
What the job involves
- The Head of Service Partnership will oversee the Exponential-e team responsible for the delivery of the contract for a key customer. Overseeing delivery, transition and live operations across the Exponential-e data centres, network, platform, and associated services this role will be pivotal to the success of this contract and building relationships across the customer ecosystem and userbase
- The Head of Service Partnership will be responsible for ensuring that all service and operational needs are met throughout delivery, transition and into live operations, maintaining the highest standards of performance, compliance, and security
- The Head of Service Partnership will ensure seamless delivery of mission-critical systems and maintain service during any and every event
- Provide strategic direction and oversight for all service and operational activities
- Ensure alignment of service delivery with organisational goals and objectives
- Develop and implement strategies to improve delivery, service performance, efficiency, and reliability
- Oversee the delivery of data centres, network, platform, and associated services
- Ensure the successful transition from delivery to live operations
- Maintain the highest standards of performance, compliance, and security
- Manage the overall service lifecycle, from initial planning and implementation through to live operations and continuous improvement
- Lead and manage a team of Data Centre Managers, Programme Managers, Project Managers, and other technical and service delivery staff
- Foster a collaborative and high-performance culture within the team
- Provide mentoring, coaching, and professional development opportunities to team members
- Engage with key stakeholders, including consortium members, lead system integrator, third party organisations, and service users
- Facilitate regular communication and updates with all stakeholders
- Handle escalations and resolve conflicts effectively to maintain project momentum and service quality
- Identify, assess, and mitigate risks and issues related to service delivery and operations
- Develop and implement contingency plans to address potential service disruptions
- Ensure compliance with regulatory and security requirements
- Provide regular progress reports to senior management and stakeholders
- Work with the Account Director in the development and management of the commercial relationship
- Maintain comprehensive documentation, including service plans, risk logs, and status reports
- Ensure timely delivery of monthly reports detailing objectives, activities, and recommendations
- Promote the adoption of best practices and continuous improvement within the service delivery and operations team
- Facilitate lessons learned sessions and incorporate feedback into future service delivery phases
- Successful delivery and ongoing operation of data centres, networks, platform, and associated services within agreed timelines and budget
- Effective stakeholder engagement and communication
- Comprehensive risk management and mitigation
- Detailed progress reports and service documentation
- Continuous improvement in service delivery and operational processes
Our take
Founded in 2002, Exponential-e has long established itself as an innovative cloud and network services provider, and it is adapting swiftly with the times to remain in that position. Starting out as the UK's first ethernet services company it steadily accumulated expertise in ICT, including cloud service provision which now makes up a large amount of its business. Combining deep knowledge of the British IT landscape and a large network infrastructure, it has been in a position to support the digital transformation agendas of some of the largest enterprises and public sector organisations in the UK, including the NHS, Virgin Atlantic, Channel 4 and Costa Coffee.
Having long focused on building its capabilities and technology in-house, Exponential-e acquired infrastructure specialists Vysiion in 2020 and in 2023 launched on the Crown Hosting II platform, allowing UK public sector organisations to access the company's services for digital transformation. It is continuing to develop its range of IT offerings to almost every sector of British business, and hiring talent in all areas to make this happen.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Private medical health cover
- Medicash cover
- Life assurance scheme
- Cycle scheme
- Eye care
- Fresh fruit and milk
- Season ticket loans
- Employee assistance programme
- Learning and Development
- Charity days
- The Coffee PoP
- Purchase Annual Leave
- Birthday day off
- ViaNabo Benefits Portal
- Pension Scheme
- Electric Car Scheme
Company values
- Smart & Capable
- Strong
- Integrity
- Approachable
- Innovative
- PRIDE (Personal Responsibility Delivering Excellence)
Company HQ
Whitechapel, London, UK
Articles
Leadership
Lee Wade
(Owner)Before founding Exponential-e, worked for McDonnell Douglas and BP. Holds a Masters Degree in Econometrics from University College London.
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