Head of Sales Operations and Enablement, Blacklane
+ Stock Options
Carbon-neutral global chauffeur service
Open for applications
Carbon-neutral global chauffeur service
201-500 employees
Open for applications
+ Stock Options
201-500 employees
Company mission
To make top-quality service convenient and accessible worldwide.
Role
Who you are
- Master’s degree in Business Administration, Marketing, Sales, or related field
- 7+ years of experience in sales operations, enablement, strategy, or related roles, preferably in a fast-paced, high-growth environment
- Proven track record of success in developing and executing sales operations strategies that drive revenue growth and operational excellence
- Strong analytical skills with the ability to interpret data, analyze trends, and translate insights into actionable recommendations
- Exceptional leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization
- Track record of successfully leading sales teams and managing complex contract negotiations
- Experience with sales enablement platforms, CRM systems (especially Salesforce), and other sales productivity tools
- Strategic thinker with a results-oriented mindset and a passion for driving innovation and continuous improvement
- Ability to thrive in a dynamic, entrepreneurial environment and adapt quickly to change
What the job involves
- As the Head of Sales Operations and Enablement, you will play a pivotal role in driving the efficiency, effectiveness, and success of our sales team
- You will be responsible for overseeing all aspects of sales operations, strategy development, and enablement initiatives aimed at maximizing revenue growth and enhancing the overall sales process
- Develop and implement sales operations strategies to optimize sales performance, streamline processes, and drive revenue growth
- Lead and manage a team responsible for sales operations, analytics, forecasting, and territory management
- Collaborate cross-functionally with sales, marketing, finance, and other key stakeholders to align strategies and drive business objectives
- Establish and maintain sales enablement programs, tools, and resources to support the professional development and productivity of the sales team
- Define key performance indicators (KPIs), metrics, and dashboards to track and measure sales effectiveness, pipeline health, and revenue attainment
- Analyze sales data and trends to identify opportunities for improvement, address performance gaps, and drive actionable insights
- Implement best practices and processes to ensure consistency, scalability, and efficiency across the sales organization
- Provide support for tender and information security processes, ensuring compliance with requirements, coordinating responses, and managing documentation including contracts
- Assess and support technical integrations with partners from the travel industry to drive accessibility and increase growth
- Provide leadership, guidance, and mentorship to the sales operations and enablement team, fostering a culture of accountability, collaboration, and continuous learning
Our take
Business transport for frequent travellers can be a difficult process. The pain of booking systems, invoicing, and inconsistent quality of services are issues travellers regularly face, hindering business operations and causing unnecessary delays. Chauffeurs also experience empty cars due to non-optimised booking processes.
Blacklane aims at the higher end of the market, targeting corporate workers, executives and those who have the means to pay extra for higher levels of service when they travel. Through a booking system available on the company's website and in-app, Blacklane provides a reliable high-end service with inclusive pricing and on-call customer support. Blacklane also works for chauffeurs, filling empty seats to optimise services.
The company is also environmentally conscious, operating as a carbon-neutral company since 2017. The company offers electric vehicle rides in more than 30 of its 300 operational cities, and by 2025, aims for 75 percent of all rides to be in EVs. With substantial funding from Mercedes Benz in 2022, it seems set to meet these objectives.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$62.4m
SERIES G
Mar 2021
$26m
LATE VC
Total funding: $165.7m
Company benefits
- Personal development plan & budget for online courses, conferences, and books
- Monthly 1:1 feedback chats with our C-level team members
- Employee stock option plan
- Flexible working hours & hybrid remote model
- Friday evening drinks at the office & twice-a-year department events
Company values
- Be reliable: Provide a service that customers can rely on. Be someone your colleagues can count on. Work only with reliable chauffeurs that we trust. Earn trust and keep it
- Break new ground: Look for ways to improve. Encourage curiosity. Learn quickly from mistakes and grow from the experience. Aim to be better every day. Seek to create an amazing service, be the industry leader, and exceed guests’ expectations.
- Care: Care about our guests. Care about our crew of chauffeurs and each other. Care about making our product and service exceptional. Care about our community and how we give back
- Go the extra mile: Look beyond what is required. Be proactive to go beyond guests’ expectations. If you see that something could be better, take the initiative to improve it.
- Act with integrity: Act in a fair and honest manner. Strive to always do the right thing for our guests, chauffeurs, and each other. Treat everyone with the same high level of respect — just as you would like to be treated
Company HQ
Schöneberg, Berlin, BE
Articles
Leadership
Dr. Jens Wohltorf
(CEO)A director of the competence center next generation services for DAI-Labor and principal leader at the Boston Consulting Group.
Frank Steuer
(Member of the Board)CTO at SemperLink and co-founder and CTO at Firstfon Ltd.
Salary benchmarks
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