Product Owner, Plume
$118.8-125k
+ Equity
Telehealth platform for gender-affirming care
Be an early applicant
Telehealth platform for gender-affirming care
101-200 employees
Be an early applicant
$118.8-125k
+ Equity
101-200 employees
Company mission
Plume's mission is to increase access to healthcare for the transgender and gender nonconforming communities, transform healthcare for every trans life and build a virtual care home for the trans community.
Role
Who you are
- A genuine passion for leveraging product delivery to transform healthcare access for trans lives
- 3–5+ years of hands-on experience as a Product Owner, Delivery Lead, or Senior Business Analyst, with a track record of driving software features across the finish line
- Solid understanding of Agile frameworks (Scrum/Kanban), story writing, acceptance criteria definition, and delivery execution
- A collaborative mindset focused on getting it right, not being right. Demonstrated ability to communicate effectively, build trust, and manage challenges with equanimity
- Proven ability to write clear, user-facing release notes and comprehensive how-to guides to support feature launches and drive internal/external adoption
- An open, adaptable attitude that views feedback, edge cases, and changing requirements as opportunities to learn and iterate
- Demonstrated experience working with 3rd-party API integrations and a strong technical understanding of backend vs. frontend concepts (hands-on coding or HTML/CSS writing is not required)
- Proficient with Jira, Confluence, G Suite, Google Data Studio
- Strong verbal and written skills, with the ability to articulate technical details clearly to non-technical stakeholders
- High precision in writing user stories, testing edge cases, and ensuring requirements are unambiguous for engineering teams
Desirable
- Certified Scrum Product Owner (CSPO) or equivalent Agile delivery certification
- Previous experience working within a fast-paced healthtech or DTC startup environment
- Direct experience working with or within the LGBTQIA+ community
- Working knowledge or proficiency in SQL for self-serve database querying, data analysis, and validating platform behavior
- Experience analyzing conversion funnels and product metrics using tools like Looker, Google Analytics, or Big Query
What the job involves
- As a Product Owner at Plume, you will serve as the tactical engine who translates strategic vision into well-executed software features that directly improve the healthcare experience for trans lives
- Every day, you will refine the backlog, guide cross-functional teams through execution, and serve as an empathetic, high-EQ connector who navigates delivery friction and team dynamics with composure
- You will feel most confident in high-velocity, collaborative environments where you prioritize getting it right over being right to ensure seamless execution
- This mid-level role requires hands-on software delivery experience, a strong grasp of software delivery principles, and a deep, authentic commitment to serving those in the TGNC community. In this role, you will hone your delivery mastery and cross-functional leadership within a fast-scaling, mission-driven healthtech organization
- Create clarity for teams by turning complex healthcare requirements, operational needs, and cross-functional feedback into clear, actionable paths forward for engineering and design teams
- Own and refine the product backlog, ensuring user stories, acceptance criteria, and edge cases are meticulously defined for development teams
- Lead daily Agile delivery ceremonies, including planning, backlog refinement, standups, and retrospectives using Agile frameworks
- Translate high-level product strategy and operational feedback into actionable, well-structured technical requirements and workflows
- Build trust across cross-functional teams (Engineering, Design, Marketing, Clinical Operations, and Care Coordinators) as a high-EQ connector who resolves conflicting priorities with equanimity
- Manage feature delivery timelines and release schedules to maintain a predictable, high-velocity output across the team
- Leverage data to tell compelling stories that drive objective decision-making, using usage metrics, operational analytics, and bug reports to inform feature triage, backlog prioritization, and cross-functional trade-offs
- Monitor sprint metrics, delivery velocity, bug counts, and release health to identify bottlenecks and drive continuous process improvement
- Incorporate continuous user feedback, usability testing findings, and operational analytics into sprint iterations with a growth-mindset approach
- Communicate transparently with internal stakeholders regarding release timelines, delivery risks, and feature scope changes
- Ensure all delivered digital tools and feature updates strictly comply with healthcare regulations (HIPAA) and patient data privacy standards
- Drive operational efficiency by standardizing user story templates, acceptance criteria formats, and sprint documentation in Jira and Confluence
Our take
Founded in 2019, Plume is a direct-to-consumer telehealth company providing hormone replacement therapy, administrative support, and medical consultations to the underserved trans community in America.
With a significant proportion of trans patients facing discrimination, withdrawal of treatment, or denial of services, Plume exists to provide accessible and friendly care outside of policies or insurance coverage. As the trans population continues to grow, the company is addressing an urgent and increasing market need. Its telehealth model makes its services eminently scalable, granting it strong expansion opportunities as it looks to serve people across the country.
With impressive funding under its belt, Plume has been making headway, capitalising on the rising popularity of telehealth platforms both with consumers and investors. Its 2022 Series B round expanded coverage nationwide, as well as into virtual primary care, and is helping ensure Plume is covered by insurance.
Steph
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2022
$24m
SERIES B
Feb 2021
$14m
SERIES A
Total funding: $38m
Company benefits
- 401K
- Equity
- Medical, Dental, Vision
- 18 Company Holidays and Unlimited PTO
- Free mental health support (Betterhelp, Headspace)
- Free Plume Membership
- An affirming, queer-friendly, culturally inclusive work environment filled with purpose and occasional silliness
Company HQ
Baker, Denver, CO
Leadership
Dr Jerrica Kirkley
(Co-Founder & Chief Medical Officer)Jerrica worked as a Physician for almost a decade at Salud Family Health Centers and Colorado Mental Health Institute, before co-founding Plume. They have served as CMO ever since then.
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