Director of Business Operations, Octave

• The ideal candidate brings the analytical rigor of a strategist and the ownership of an operator, with the ability to lead complex cross-functional initiatives, create structure amid ambiguity, and turn recommendations into measurable results
• 6+ years of experience in business operations, strategy and operations, program leadership, operational excellence, or a comparable field. With at least 3 years in management consulting or investment banking
• A track record of structuring ambiguous problems, developing analytically rigorous recommendations, and translating them into operating plans and measurable results
• Experience leading multiple complex, cross-functional initiatives and creating accountability across teams you do not directly manage
• Strong quantitative and financial acumen, including advanced Excel or Google Sheets modeling and experience with forecasting, business cases, unit economics, performance metrics, and executive-level analysis
• Exceptional organization and follow-through, with the ability to manage a broad portfolio without losing sight of critical details
• Strong written and verbal communication skills, including the ability to produce crisp decision memos and executive presentations that make complex issues clear, synthesize tradeoffs, and drive decisions
• People-leadership experience and a demonstrated ability to coach and develop high-performing teams
• High agency and autonomy: you identify the highest-leverage problems, create momentum without waiting for perfect direction, and take ownership through measurable results
• Strong systems thinking: you can turn messy workflows and one-off solutions into simple, durable mechanisms, including operating cadences, playbooks, SLAs, dashboards, and clear handoffs
• Comfort operating in a dynamic environment where priorities evolve and the path is not always predefined
• Practical experience using AI tools to improve analysis, workflow design, decision support, or team productivity
• Prolonged periods sitting at a desk and working on a computer
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
• Must be able to observe and communicate information on company provided laptop
• Move up to 10 pounds on occasion
• Must be eligible to work in the United States without sponsorship now or in the future

Desirable

• The Director, Business Operations serves as a strategic and operational partner to the VP of Operations, leading a multidisciplinary team across business operations, program management, analytics, and operational efficiency
• This role translates company strategy into clear priorities, decision-quality insights, and scalable operating plans that improve access, growth, workforce effectiveness, and financial performance
• As a leader, this person will build durable systems, develop high-performing teams, and help shape how Octave operates as the organization grows
• Develops, coordinates, and implements systems, policies, procedures, and productivity standards
• Provide leadership and guidance to the team, ensuring the achievement of goals and objectives
• Foster a positive and collaborative work environment
• Oversee the planning, execution, and completion of projects and initiatives within the team
• Establish and monitor operational processes and workflows to enhance efficiency and productivity
• Streamline operational processes, enhance efficiency, and improve overall organizational performance
• Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence
• Lead Business Operations and Access strategy:
• Set the analytical agenda for access, supply, and network optimization, connecting demand, provider capacity, and payer participation to growth and operating decisions
• Lead analysis on retention, segmentation, utilization, and other critical metrics, creating a consistent business-intelligence approach across Octave
• Develop business cases and recommendations for new markets, channels, service lines, partnerships, and strategic transactions
• Build a repeatable program-management engine:
• Lead Octave’s portfolio of cross-functional launches and transformations, including new payers, geographies, channels, service lines, integrations, and internal capabilities
• Establish clear governance, ownership, milestones, dependencies, and escalation paths; surface risks and tradeoffs with decision-ready recommendations
• Build reusable playbooks that make each successive launch faster, more predictable, and less resource-intensive
• Drive operational efficiency and workforce management:
• Build workforce-planning capabilities, including demand and capacity forecasting, staffing models, scheduling optimization, and resource allocation
• Lead workflow redesign, process standardization, automation, and tooling improvements that help Octave scale without compromising access, quality, or team experience
• Establish service levels and performance rhythms, using proactive insights to identify bottlenecks and measure productivity, capacity, quality, and financial impact
• Lead the function and shape how Octave operates:
• Lead and develop a high-performing team across business operations, analytics, program management, and operational excellence
• Translate company strategy into operational priorities and own annual and quarterly planning cadences for Operations
• Serve as a thought partner to the VP of Operations and senior leaders, incubating new capabilities and driving high-impact work that falls between existing teams
• Build a culture of high standards, collaboration, and ownership while improving how the team uses data, tools, and AI to deliver results
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notic