Senior Account Manager, GOAT
$88-110k
Marketplace for authentic streetwear
Be an early applicant
Marketplace for authentic streetwear
501-1000 employees
Be an early applicant
$88-110k
501-1000 employees
Company mission
To bring the world’s greatest products together from the past, present and future, while providing a premier end-to-end customer experience with a point of view on culture and style.
Role
Who you are
- The ideal candidate will be a self-starter, fluent in the sneaker market, and committed to providing top-tier customer service for key sellers on the platform
- The ideal candidate will be confident in their relationship building skills, a strong communicator, and comfortable in understanding and reporting on data
- They should also excel at working across a variety of departments, including Operations, Product, Engineering, Analytics, and Logistics
- 5+ years of experience in an account management function, with strong sneaker knowledge
- Strong sales and analytical ability
- Confidence in manipulating and reporting on data
- Experience building a book of business
- Confidentiality and discretion is a MUST
- High level interpersonal, communication, and written skills
- Highly organized with demonstrated attention to detail
- A quick learner, a self-starter, able to work independently, and willingness (and ability) to handle the pressures of an increasing level of responsibility
- Mac and Excel proficient, with an understanding of web-based platforms
What the job involves
- We are looking for a motivated Senior Account Manager for our Business Development team
- Act as a trusted partner for accounts. Maintain and optimize relationships through business management, outreach, strategic planning and championing business changes
- Proactively identify and share account trends, seller feedback or competitor activity with internal teams to support strategy development and/or process improvement
- Present KPI performance decks and insights to strategic accounts on a monthly basis, identifying key opportunities
- Streamline new account onboarding process for new accounts; initiate and supervise the operational setup, ensuring seamless integration
- Support execution of seller / account initiatives and team projects
- Provide dedicated customer support for accounts, promptly resolving any issues
- Identify themes and opportunity areas for our sellers, proposing action plans where necessary
- Collaborate with internal teams in ensuring product is listed for sale in a timely manner
- Drive business by prospecting existing connections and proactively sourcing new accounts
Our take
GOAT is a resale marketplace with a focus on sneakers, that pioneered the ship-to-verify model. GOAT customers can be sure that their sneakers are authentic, which is especially important for the highly-sought after items that populate GOAT's website and mobile app.
The company has attempted to gain an edge over competitors, such as StockX, by beginning to authenticate items using Nvidia's deep-learning algorithms. Strategic acquisitions of the physical retailer Flight Club and streetwear marketplace Grailed have contributed to GOAT's expansion into brick-and-mortal sales, and online diversification, respectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
46% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$195m
SERIES F
Sep 2020
$100m
SERIES E
Total funding: $492.6m
Company benefits
- Work from home opportunities
Company HQ
Jefferson Park, Los Angeles, CA
Leadership
Eddy Lu
(CEO)Graduated from University of California, Berkeley. A serial entrepreneur, originally working as a consultant at Deloitte.
Daishin Sugano
(CPO)Graduated from University of California, Berkeley. A serial entrepreneur who joined Y Combinator with GrubWithUs.
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