Member of Client Experience, Anchorage Digital

• If you are a detail-oriented individual with exceptional communication skills and a strong commitment to maintaining accurate financial information and providing outstanding client support we invite you to apply!
• Ability to come to the office at least twice (2) a week
• Experience in accurately applying payments to client billing accounts and verifying the resulting balances
• Proven experience in performing timely and accurate reconciliation of payments to client accounts against internal records and bank invoices/statements
• Experience in expertly responding to client inquiries regarding their billing account balances, providing clear, concise, and accurate explanations
• Experience in collaborating with cross-functional teams to investigate and resolve client payment or balance-related issues
• Demonstrated proficiency in accounting software or ERP systems used for payment processing and accessing client account information
• Understanding of different payment methods and how they are recorded and reflected in client account balances
• Strong skills in using spreadsheet software (e.g., Excel, Google Sheets) for reviewing and analyzing client account data to address inquiries
• Be able to commute to NYC office at least two days a week to process and deposit mailed-in checks in a timely manner
• Willingness to learn and understand Anchorage Digital's payment processing workflows and how client balances are maintained
• Strong commitment to providing exceptional client service regarding account-related inquiries
• Ability to act on established procedures and contribute to accurate client account management in a dynamic environment as well as drive process improvements
• Ability to clearly and professionally communicate account balance information and payment details to clients
• Proven experience in resolving client inquiries and providing clear, accurate explanations regarding their account status and payment history
• Proven experience in accurately maintaining client account billing balances through diligent payment processing and reconciliation
• Strong understanding of payment application processes and their impact on client accounts
• Demonstrated ability to expertly respond to client inquiries regarding their account balances with clarity and professionalism
• Solid experience in reconciling payments to client accounts and resolving any balance discrepancies
• A meticulous and detail-oriented approach to managing client financial information
• Excellent written and verbal communication skills with a strong client service orientation
• 2+ years of experience in an Accounts Receivable or client-facing role focused on account reconciliation and client support

Desirable

• As a Member of Client Operations, Finance you will be responsible for the operational processes related to client invoicing, application of the invoice payments, as well as client communication related to those activities
• You may also be required to explore adopting, optimizing, and executing additional finance-related operational processes such as 1099 preparation
• This role is crucial for fostering positive client relationships and ensuring the smooth financial interaction between Anchorage Digital and our institutional clients
• Responsibility for ensuring the ongoing accuracy of client account balances
• Significant impact on maintaining positive client relationships through timely, accurate, and helpful responses to balance inquiries or other related billing matters
• Contribution to the accuracy of financial records by ensuring correct payment application to client accounts
• Role in upholding established financial controls related to client account information