Senior IT Desktop Support Technician, BillionToOne
$80-100k
+ Equity + Bonus Program
5 days a week in office (Union City, CA)
Precision diagnostics for disease detection
Open for applications
Precision diagnostics for disease detection
201-500 employees
Open for applications
$80-100k
+ Equity + Bonus Program
5 days a week in office (Union City, CA)
201-500 employees
Company mission
To make molecular diagnostics more accurate, efficient, and accessible.
Role
Who you are
- We are seeking a Senior IT Desktop Support Technician with strong experience in supporting end users in a fast-paced, dynamic environment
- The ideal candidate will have deep knowledge of Google Workspace, VDIs, macOS, Kandji, Intune, and a solid understanding of lab environments
- This role requires hands-on experience with HIPAA compliance, excellent documentation skills, and the ability to lead IT operations while designing exceptional customer experiences
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in IT desktop support or a similar role
- Proven experience with macOS and Google Workspace support in a professional environment
- Proficiency with Kandji and Microsoft Intune for device management
- Strong knowledge of biotech lab environments and related IT infrastructure
- Thorough understanding of HIPAA regulations and how to apply them in IT operations
- Demonstrated ability to write and maintain high-quality IT documentation
- Experience in leading IT operations and support teams in a fast-paced, high-growth environment
- Strong problem-solving skills and the ability to design excellent customer experiences
- Outstanding communication skills, with the ability to work effectively with end users, technical teams, and leadership
- Experience managing IT inventory, including procurement and asset tracking
Desirable
- Ability to plan a project, test, execute and document
- Strong problem-solving and decision-making abilities
- Effective communication, documentation and interpersonal skills
- Ability to manage multiple projects and priorities in a fast-paced environment
- Experience working in a biotech, healthcare, or related regulated industry
- Familiarity with security protocols and best practices for protecting sensitive data
What the job involves
- The Senior IT Desktop Support Technician will manage IT inventory, lead support initiatives, and ensure seamless, secure, and efficient IT support for all end users
- Provide advanced desktop support for a diverse environment, focusing on macOS and Google Workspace
- Manage and administer device management platforms such as our VDIs, Kandji and Microsoft Intune to ensure security and compliance
- Support biotech lab environments, troubleshooting and maintaining IT systems that support lab workflows
- Support various HIPAA compliance initiatives across IT systems, with a focus on protecting sensitive health data
- Support day-to-day IT operations, ensuring timely response to issues and delivering a high-quality customer experience
- Design, implement, and continuously improve IT support processes to enhance the efficiency and satisfaction of end users
- Write and maintain clear, comprehensive IT documentation, including support procedures, system configurations, and IT policies
- Manage IT inventory, including procurement, tracking, and auditing of equipment
- Collaborate with cross-functional teams to support new technology rollouts and system upgrades
- Provide on-site support Monday to Friday in our Menlo Park office
Our take
BillionToOne is a precision diagnostics company. Its proprietary molecular counting platform (Quantitative Counting Templates) accurately counts DNA molecules at the single-count level, which has the ability to significantly improve disease detection. While initially focused on prenatal screening and oncological liquid biopsies, the company’s QTC technology is highly scalable and has the ability to make vast improvements to a range of disease detection verticals.
The company’s funding efforts will enable it to focus on further development and commercialization of its noninvasive prenatal screening test and oncology products. However, it will need to maintain a strategic outlook, prioritizing areas with higher testing frequencies in order to provide maximum patient benefit, while balancing test development costs.
BillionToOne has an important role to play in improving healthcare equity. As more promising peer-reviewed research studies are conducted and providers have increased confidence in the company’s tests, BillionToOne has significant growth potential.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$5m
SERIES B
Mar 2022
$21m
SERIES B
Total funding: $43.3m
Company benefits
- Suite of benefit plans
- Paid Medical, Pregnancy, Parental and Family Leaves
- Retirement savings program with Company contribution
- Generous equity package
- Free daily on-site lunches provided from top eateries
- Latest and greatest hardware (laptop, lab equipment, facilities)
- Free on-site EV charging (compatible with all EVs, including Tesla!)
- Working with a team of ‘rockstars’ who bring out the best in everyone
- The ability to indirectly or directly change the lives of hundreds of thousand patients
- Open, transparent culture that includes weekly Town Hall meetings
Company HQ
Menlo Park, CA
Leadership
Oguzhan Atay, PhD
(CEO)Former Graduate Fellow at Stanford University (Department of Biology). They also spent time as a Researcher at the University of Oxford.
David Tsao
(CTO)Former Technical Staff Member at Groupon and Software Engineer at Adku. They also worked as an Engineering Intern at Northrop Grumman Aerospace Systems.
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