Product Manager, Moveworks
AI Operations
Offers equity
Office located in Mountain View, CA
AI assistant platform
Open for applications
AI assistant platform
501-1000 employees
Open for applications
Offers equity
Office located in Mountain View, CA
501-1000 employees
Company mission
To help every employee get work done efficiently and effectively.
Role
Who you are
- We're looking for a highly ambitious, technically sharp, and exceptional communicator to help us build an AI-driven product operations machine
- Proven Operational Acumen: 3+ years of experience in a product operations, technical program management, or similar role, with a strong track record of identifying inefficiencies, diagnosing root causes, and building actionable, impactful solutions. Experience in a startup environment or with multiple hats is a plus
- Technical Depth & Builder Mindset: Strong familiarity with APIs, authentication, and integrations. A demonstrated ability to understand complex technical concepts and a strong willingness to get hands-on with building automations and solutions (e.g., experience with AI agents, internal tooling, scripting, or low-code/no-code platforms)
- Problem Solver & Analytical Thinker: Expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions. You can leverage insights from various datasets to construct compelling narratives and drive decision-making
- Exceptional Communicator: A strong writer who can consistently write clearly and concisely about new product concepts, operational processes, and plans. Able to tailor messaging for different audiences and lead focused, outcome-oriented discussions
- Collaborative & Influential: Proven ability to build consensus and effectively objection-handle across diverse teams (Product, Engineering, Support, Customer Success, Professional Services). You can influence at VP/Director levels to gain alignment on new processes
- Ownership & Accountability: Proactively seeks out opportunities for improvement in their area, acting as a domain owner. You are comfortable taking on "no one owns this yet" work and building it into something valuable
- Curiosity & Adaptability: Deeply curious and a fast learner, eager to understand new subject areas and technologies. Comfortable being scrappy and adapting fluidly to shifting requirements or ambiguous expectations
What the job involves
- This is a hands-on, builder-heavy role where you will directly shape our operational future
- As a Product Manager, AI Operations, you will be instrumental in optimizing how our Product and Engineering organizations function at scale
- Redesign and Optimize Core Processes: Deeply analyze and redesign ad-hoc, manual processes across product management, customer success, engineering, and professional services. This includes identifying bottlenecks in workflows such as support-to-engineering escalations, product documentation, feature request management, and roadmap communication. You will design and implement efficient, scalable processes, making thoughtful tradeoffs and building alignment with VP and Director-level stakeholders across departments
- Build AI-Driven Automations: Leverage the Moveworks platform to build both traditional and Agentic AI automations that eliminate manual, laborious tasks for Product Managers and other teams. You will become an expert in our platform, Agent Studio, and the AI Agent Marketplace, identifying "customer zero" use cases to develop and deploy real outcomes that influence our product roadmap. This is a unique opportunity to "eat our own dogfood" and directly construct what AI-driven product operations looks like
- Drive Operational Change with Impact: Take ownership of product operations goals, delivering measurable improvements in efficiency (e.g., reducing turnaround times, eliminating redundant work). You will lead multiple process and automation initiatives in parallel, ensuring they are tied directly to product organization outcomes like time-to-launch, PM capacity, and customer feature access
- Bridge Technical and Operational Gaps: Work hand-in-hand with data science, engineering, user experience, and customer success teams. You will translate complex operational challenges into clear, actionable requirements and build solutions, ensuring our designers deeply understand problems and can rapidly test ideas
- Communicate and Collaborate Effectively: Consistently communicate updates, changes, and progress with clarity and conciseness to all levels of the organization. You will build consensus and actively resolve objections, fostering strong relationships with internal and external stakeholders
- This role offers a unique opportunity to learn how to build a product & engineering organization that runs at scale, lead across multiple departments, and build operations & automations quickly
- It's also a strong stepping stone to full-time product management. We thrive in a scrappy, builder-centric culture with a high pace and pressure, driven by the thrill of invention and impact
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
With its upcoming acquisition by ServiceNow, Moveworks is stepping into an exciting new chapter. Joining forces with ServiceNow means its AI assistant and enterprise search tools can reach even more employees and businesses, helping make everyday work tasks easier and faster. The deal also sets Moveworks up to be a key player in the future of workplace AI, showing that its technology is ready to grow and make an even bigger impact.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage
- Short-term disability, long-term disability, and life insurance
- Unlimited PTO — most staff take between 4-6 weeks each year
- 16 weeks paid parental leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) program
- Equity and stock options
- Commuter and parking benefits
- Office closures for Global Employee Appreciation Days twice per year
- Manager mentorship program
- Buddy program for new hires
- Paid industry certifications
- Continuing education stipend
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(Founder & CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(Co-Founder & CTO)Vaibhav began their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(Co-Founde r& President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(Co-Founder & CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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