Business Operations, Nominal

• 2+ years of experience operating in a fast-paced environment (e.g., consulting, startup, military), ideally with an engineering or technical background
• Systems thinker with strong attention to detail who can connect the dots across accounts, teams, and priorities
• Process builder who can create scalable SOPs for teamwide ease & adoption
• High EQ and clear communicator who can work across teams without close oversight and who effectively understand & respond to the pulse of the org
• Travel ready: up to 25% travel, including across offices and occasionally to support customers onsite
• Must be eligible to obtain and maintain a U.S. TS Clearance
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Desirable

• Our Mission Operations team is on the front lines with customers: deploying Nominal's platform, training engineering teams, and ensuring our technology delivers real outcomes in high-stakes environments
• We're looking for someone to be the operational and analytical backbone of the Mission team. You'll work directly with Mission leadership to build the systems that help us scale, track performance across accounts, and ensure the team is always focused on what matters most
• This is a high-visibility role with real insight into how we deliver for customers building rockets, aircraft, and autonomous systems
• Ensure coverage across our customers: Track account allocation and help match the right people and skills to our right customer’s needs
• Drive visibility into team and account performance: Partner with Finance on account-based unit economics. Pull product metrics, build dashboards, and work on customer health scoring. Drive the quarterly goal-setting process for the Mission team
• Create leverage for the team: Set up integrations and automations between our CRM, business productivity tools, comms channels, and more. Develop scalable approaches to aggregate customer feedback into product themes and surface insights to Sales when usage patterns or customer signals should inform our sales motion
• Be the connective tissue between Mission and the rest of the company: Build enablement materials that help Sales partner with Mission effectively. Coordinate cross-functional inputs and ensure information flows where it needs to go
• Improve how we work: Identify opportunities to procure new tools or partner with engineering to build internal solutions that improve team productivity