People Operations Manager, AppFollow
+ Stock options plan & Monthly remote work bonus of €50.
More information about location
App review management platform
Job no longer available
App review management platform
21-100 employees
Job no longer available
+ Stock options plan & Monthly remote work bonus of €50.
More information about location
21-100 employees
Company mission
To help teams working on mobile apps to turn insights from reviews into new product experiences that users love.
Role
Who you are
- The ideal candidate combines operational excellence with strategic thinking to drive business growth and team satisfaction through internal process optimization and improvement
- Experience: Minimum 3+ years as an Operations manager, or People / HR Operations manager, or similar role, preferably in startups or fast-growing environments, working with systems like BambooHR, Deel, Remote, setting up and/or changing and re-building people processes in companies with 100+ employees. Engagement in People related projects and cases, e.g. offline all-hands meetups, mixed online-offline events, setting up service providers and so on
- Proven expertise in operations and systems management, with a hands-on approach. Strong track record in process optimization and aligning strategies with business objectives
What the job involves
- AppFollow seeks an experienced Operations manager to help us with key initiatives focusing on People Operations
- In this a very hands-on role one will engage in HR processes operating as a support for the current and future team members, helping them with all varieties of questions and issues they might encounter, as well as working on optimizing and streamlining operation processes within the company
- Manage HR systems, streamlining and unifying processes where appropriate
- Ensure compliance with labor laws and global HR standards
- Drive simplification and efficiency in HR operations in collaboration with stakeholders
- Support employees requests and asks for help where company deems possible
- Set up and organize internal events (meetups, all-hands, off-sites, etc) according to the agreed plans
- Support engagement with appropriate company's vendors and partners
- Engage with other teams (e.g. Finance, Legal)
- Help company foster a culture of collaboration, communication, and trust in a remote-first environment through supporting and nurturing related company processes
- Partner with employees and leaders to address concerns and create a positive workplace experience
- Work Schedule: Monday through Friday, 8 working hours per day, plus a 1-hour lunch break
Our take
The flood of new apps for practical, social, and recreational use has generated intense competition between companies, an enhanced focus on customer retention, and contradictorily, less time for teams to follow up on customer complaints. AppFollow is an App Review Management platform that saves money and time for companies that want to analyse and respond to comments on their product’s app store.
Implementing tools that boost organic growth and customer reach, integrate analytical processes, and monitor where app performance needs improvement, AppFollow’s clients include HubSpot and Lyft as well as more than 70,000 other leading mobile app companies. AppFollow doesn’t scrimp on its database either, leveraging 2.4 million reviews from App Store and 14 million from Google Play for their database.
The company has devised a unique and expansive treasure trove of marketing and market research tools for its clients. With a huge boom over 2020 and 2021, a time when app downloads were at their highest, AppFollow is now moving into a new stage of growth post-pandemic and must focus on customer retention at a time when app usage has been decreasing.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Oct 2020
$4.9m
SERIES A
Sep 2019
$1.2m
SEED
Total funding: $7.2m
Company benefits
- Full-time remote job. Though you’re always welcome to spend time with us in our office in Helsinki
- 25 working days of paid holiday annually (i.e. 5 full weeks) as per AppFollow policy and Sick leave. By prior agreement, you can have days off for special occasions, we are flexible here
- Generous social benefits package including health insurance, home office moderation bonus, and many more
- Stock options bonus according to the employee stock ownership plan
- Paid Corporate Meet-ups. We get together twice a year at various locations ( Helsinki, Riga etc.) to work and spend time together offline. We bear all the travel costs for your accommodation, flights, lodging, and other business travel expenses
- We cover your professional education costs, including language lessons
- We compensate 250 euros for your home office and cover monthly Internet and mobile services costs
- You’ll have executive-level visibility into how the company is run and performing
- We’re happy to provide you with dedicated support and fast-track your onboarding, to give you the tools you need to be successfull
Company HQ
Kluuvi, Helsinki, Uusimaa
Leadership
Pavel Vlasov
(CTO)Previously Software Engineer at Ostrovok.ru and Acronis.
Eugene Kruglov
(COO)Currently Angel Investor at Fathom. Previously Co-Founder and CEO at MobiGear and Head of B2C Marketing at Buongiorno.
Anatoly Sharifulin
(CEO)Previously Head of Mobile Ostrovok.ru and CTO at TochkaK.
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